JOB NAME: Account Executive
LOCATION: Medellin
TYPE: Hybrid
SCHEDULE: Monday–Friday, 7:30 a.m.5 p.m.
TYPE OF CONTRACT:Permanent
LOCATION: Medellin
TYPE: Hybrid
SCHEDULE: Monday–Friday, 7:30 a.m.5 p.m.
TYPE OF CONTRACT:Permanent
DESCRIPTION:
The Corporate Group Account Associate provides end-to-end administrative and operational support to the Corporate Groups commercial teams—spanning New Business, Post-Sale Account Management, and Renewals. In this role, you will ensure smooth execution of key processes, maintain accurate records, and help drive timely, high-quality service for our agents, agencies, and MGAs.
The Corporate Group Account Associate provides end-to-end administrative and operational support to the Corporate Groups commercial teams—spanning New Business, Post-Sale Account Management, and Renewals. In this role, you will ensure smooth execution of key processes, maintain accurate records, and help drive timely, high-quality service for our agents, agencies, and MGAs.
RESPONSIBILITIES:
- Support the operational workflows for new business intake, post-sale account servicing, and policy renewals.
- Organize, classify, distribute, and track all commercial documentation to guarantee completeness and compliance.
- Maintain precise, up-to-date records of all account activities and communications.
- Assist in preparing regular reports and statistics to inform team performance and decision-making.
- Participate in continuous-improvement initiatives to streamline internal processes.
- Coordinate with Technical, Legal, and Finance departments to resolve outstanding commercial or contractual matters.
- Associate’s or Bachelor’s degree, preferably in Business, Marketing, or a related field.
- Fluent English (required)
- Portuguese (oral and written) a strong plus.
- Excellent analytical and numerical aptitude.
- Clear, assertive written and verbal communication—especially via email.
- Proven ability to juggle multiple tasks and set priorities effectively.
- High attention to detail and a collaborative attitude.
- Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
- Prior telephone-based customer service or support experience is desirable.