Appointment Setter / Customer Service Representative (CSR)
Location: Bogotá, Colombia (on-site or remote depending on business needs)
Contract Type: Permanent contract directly with Lean Solutions
Salary: $3,200,000 COP
Schedule: Full-time availability between 6:00 a.m. and 7:00 p.m. (40 hours per week)
Days Off: 2 days per week
Job Description:
Lean Solutions is looking for a highly motivated and fluent English-speaking Appointment Setter / Customer Service Representative (CSR) to join our team. The main responsibility of this role is to handle inbound and outbound calls to schedule appointments for automotive workshops, ensuring a smooth and efficient customer experience.
Responsibilities:
- Answer incoming calls and make outbound calls to schedule appointments.
- Confirm, reschedule, or modify appointments as needed.
- Provide clear and accurate information about workshop services.
- Accurately record customer information in the system.
- Maintain a professional and customer-focused attitude at all times.
Requirements:
- Minimum 1 year of experience in customer service or call center roles.
- Advanced English proficiency (spoken and written).
- Excellent communication and active listening skills.
- Ability to work under pressure and as part of a team.
- Basic knowledge of office tools and CRM systems.
Benefits:
- Permanent contract directly with Lean Solutions.
- Job stability and growth opportunities.
- Dynamic and collaborative work environment.
- Ongoing training and development.
- Two days off per week.
Tipo de puesto: Tiempo completo
Pregunta(s) de postulación:
- Has trabajado anteriormente con Lean solutions?
- Tienes exp minima de 6 Meses en CSR?
Idioma:
- ingles (Obligatorio)