Associate Project Manager

As a vital member of the project team, the Associate Project Manager plays a crucial role in ensuring client satisfaction, delivering high-quality projects on time, and contributing to the growth of client accounts. Working closely with various teams, the Associate Project Manager communicates with clients, updates project status, and ensures timely delivery.

The Associate Project Manager will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements. They may coordinate with the Project Manager/Senior Project Manager to assist junior level team members with the completion of special projects.

Key Responsibilities

• Actively collaborates with the team to address client requirements, needs, and requests including asset management, reporting, and meetings.
• Contributes to presentations to educate clients about specific projects, project types, and the offerings of RWS Regulated Industries.
• Supports client relationship and provides regular status reports on projects.
• Addresses day-to-day client queries and concerns with guidance from immediate supervisor. Escalates client issues related to more complex or general account items to immediate supervisor.
• Leads regular client meetings in English and Spanish.
• Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
• Quotes, launches, and coordinates standard projects which include functions such as negotiating budgets, scheduling, resource allocation, work assignments, and project closure steps.
• Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
• Supports Global Account team to improve overall budget, efficiency, and quality.
• Gathers information to forecast upcoming work on various accounts and alerts the team as necessary.
• Supports execution of approved account opportunities and their implementation.
• Makes recommendations for process improvements to have a positive impact on profitability and/or quality.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Skills & Experience

Qualifications include any combination of education and experience that provides the required skills and knowledge for successful performance. Typical qualifications would be equivalent to:

• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or a related field.
• One to three years of hands-on experience coordinating projects within the localization or translation industry.
• Demonstrated successful customer service experience, a minimum of one year.
• Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools).
• Strong organizational skills in a fast-paced, deadline-driven environment.
• Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
• Fluent communication skills of written and verbal English and Spanish.

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere.

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities.

It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences.

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).