About the role
- As a Chargeback Analyst, you will be responsible for efficiently managing and resolving transaction disputes, ensuring compliance with deadlines, regulations, and the standards set by Visa and Mastercard. Maintaining high-quality standards, meeting established deadlines, and proactively identifying and resolving issues are key elements for success in this role.
What you will do
- Chargeback reports, transaction reports, and other necessary operational reports related to acquiring.
- Transactional reconciliation of chargeback operations.
- Chargeback management.
- Tracking and managing any issues that arise.
- Developing operational procedures related to the tasks associated with your role.
What you need to succeed
- Bachelor’s degree in accounting, Business Administration, Finance, or related careers.
- 1 year of experience in chargeback management.
- Global-level knowledge of acquiring
- Previous experience in roles related to acquiring and financial transactions, transaction reconciliation, preferably in operations areas within financial institutions (Banks).
- Advanced knowledge of Excel and office tools.
- Technical knowledge of payment systems, financial platforms, and chargeback financial processes.
- Administration, analysis, data matching, and database management (SQL, Access, others).