Our Mission
At Sun Coast Sciences, our mission is to help people feel, look, and live their healthiest, most energetic versions of themselves — no matter their age. We create science-backed wellness products that truly make a difference, and we back them with a customer-first approach powered by integrity, empathy, and care.
What’s a Customer Happiness Specialist?
In this role, you’ll support our valued customers across phone, email, and chat — answering questions, solving problems, and ensuring they feel genuinely cared for. You'll also use your persuasive skills and product knowledge to retain customers looking to cancel or return, offering creative solutions that benefit them and the brand.
If you're empathetic, assertive, and performance-driven, this role is the perfect blend of heart and hustle.
Key Responsibilities
- Handle inbound and outbound customer communication across phone, email, chat, and social platforms.
- Support customers with orders, subscriptions, returns, billing, and product concerns.
- Address potential cancellations with professionalism and care — offering discounts, product swaps, or troubleshooting to retain business.
- Follow up on tickets and unresolved issues to ensure customer satisfaction.
- Collaborate with other departments to resolve challenges and deliver excellent service.
- Accurately document interactions and feedback in the CRM.
Requirements
- 1+ year in customer service, retention, or sales roles.
- Friendly, confident communicator with a solution-first attitude.
- Comfortable with overcoming objections and finding win-win outcomes.
- Solid written and verbal English skills.
- Self-starter with strong attention to detail and emotional intelligence.
- Proficiency with CRM and support tools is a plus.
Technical Requirements
- A stable internet connection capable of supporting seamless voice, video, and data transfer, with an Octane Speed score of 20,000+.
- A backup system in place for internet or power outages.
- A fast, reliable desktop or laptop computer with a working mic, webcam, and headset. (You’ll be on Zoom with your team throughout the day.)
If you're someone who finds joy in helping others and the thrill of turning a “maybe” into a “yes,” we’d love to meet you.
Job Types: Full-time, Permanent
Expected hours: 40 per week
Experience:
- remote : 1 year (Preferred)
- customer support: 1 year (Preferred)
Language:
- english (Required)