UnifyCX is looking for an extraordinary Customer Service and Technical Support Agents to join our motivated and ambitious team in Barranquilla!
What Will You Do?
This role involves assisting customers with inquiries, troubleshooting technical issues, and ensuring a seamless experience with our products and services. The ideal candidate is tech-savvy, empathetic, and passionate about delivering excellent support.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Diagnose and troubleshoot technical issues related to mobile services, network connectivity, and devices.
- Guide customers through problem-solving steps and escalate complex issues when necessary.
- Provide accurate information about products, services, and policies.
- Process account-related requests, such as activations, plan changes, and billing inquiries.
- Maintain detailed records of customer interactions and resolutions.
Who are you?
To be considered, candidates are expected to have the following:
- Minimum 6 months of experience in customer service and/or technical support, preferably in telecommunications.
- Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
- Excellent verbal and written communication skills.
- Ability to handle high volumes of customer interactions while maintaining professionalism.
- B2 English proficiency
Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.