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Job Description:
Employee Service Intake (H&S)
UPS Job Name: GBS Customer Support Rep II
City: Medellin
Grade: 8
WFO 2 months/ WFH 2 months
Job Summary
This position supports the Human Resources Service Center.
Responsibilities:
- Clear English is a must
- Review medical and other data
- Accurately link medical and other data to the correct corresponding claim(s)
- Receive inbound call inquiries regarding work related injuries
- Interacts with all levels of management and medical providers
- Handles confidential and sensitive information tactfully and with discretion
Qualifications:
- One-year general office support or call center experience in a fast-paced office environment.
- Possess strong customer service skills and professionalism
- Ability to interact with all levels of management, both internally and externally
- Team player with strong interpersonal skills and concise written and verbal communication skills
- Demonstrated ability to manage multiple tasks under minimal supervision with high attention to detail Minimum Qualifications
- Working knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe. Typing and Computer skills proficiency required
Requirements:
- Work On Site (Tranvia Medellin)
- English Proficiency Writing and Speaking (Advance)
- Grade 8
- Monday to Friday 7am-5pm
- Hybrid mode
Employee Type:
Permanent
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