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Job Category
SalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.
Service Cloud (SC) is a cloud-based customer service application built on the Salesforce platform. SC enables businesses to improve customer service efficiency across channels by creating a single view of a customer's activity and using tools for field service, web chat, CTI and social customer service. SC enables customer service agents to work faster and more productively across customer service channels such as phone, email, web chat, and social media. This helps make customer service frictionless, helps businesses improve their customer satisfaction scores and reduces costs. We are seeking talented individuals with exceptional energy, leadership, and initiative to drive awareness for one of the fastest-growing applications.
What You’ll Do:
Own the full sales cycle—prospecting, strategy, and closing high-value deals with top LATAM companies.
Act as a trusted advisor, guiding customers through complex field service operations transformations.
Engage C-level executives in meaningful conversations about modernizing field service management and workforce with automation and AI.
Collaborate with cross-functional teams to showcase the power of Field Service Cloud and the wider Salesforce ecosystem.
Exceed sales targets while building lasting relationships that drive customer success.
What We’re Looking For:
Sales Expertise - Proven track record selling field service management platforms, mobile workforce solutions, asset & work order management tools, or similar (e.g., Salesforce Field Service, Oracle Field Service, IFS, ServiceMax, Microsoft Dynamics Field Service, etc.)
Deep understanding of Field Service capabilities, preferably Salesforce solution, including work order management, scheduling and optimization, dispatcher console, asset & inventory tracking, and mobile technician enablement.
Understanding of real-time scheduling engines and AI-powered optimization tools is important. Experience configuring service territories, resource availability, and travel time constraints is also necessary.
Experience integrating field service operations with back-office systems, ERPs, or customer service platforms to ensure seamless service execution—from case creation to work order closure
Consultative Selling: Identify customer challenges and opportunities related to field service management.
Enterprise Sales Experience – Skilled in managing complex deals with multiple stakeholders.
Ability to manage complex negotiations, identify customer needs, and position solutions consultatively.
Strategic Thinking – Ability to drive high-impact discussions on field service, management and workforce solutions.
Excellent Communication – Strong storytelling, negotiation, and closing skills.
Industry Knowledge – Understanding of subscription models, B2B sales cycles, and field service management trends.
Bonus: Experience with Salesforce ecosystem solutions like Data Cloud or Marketing Cloud.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.