About EDU:
EDU is an ASX-listed company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses:
- Australian Learning Group (ALG) - VET provider for international students. Learn more about ALG.
- Ikon Institute of Australia (Ikon) - HE provider for domestic and international students. Learn more about Ikon.
About You:
We are seeking a dedicated and highly skilled International Admissions Advisor to join our team. This role plays a crucial part in the administration and processing of international student admissions for both Ikon and ALG. As the Admissions Advisor, you will assess student applications, process admissions in a timely and compliant manner, and ensure an exceptional experience for prospective students and their agents.
The offshore role is a Permanent Work From Home and Mid Shift (1:00 PM - 10:00 PM Colombia Time) position.
Key Responsibilities
- Application Assessment: Review and assess student applications for both VET and Higher Education courses, ensuring completeness, validity, and compliance with entry requirements.
- Admissions Processing: Process student applications in line with internal policies, ensuring all criteria are met and that conditional and unconditional Letters of Offer are issued accurately and within agreed turnaround times.
- Student Communication: Maintain clear communication with prospective students and agents, managing follow-ups for unconverted offers and providing timely updates ahead of course commencement.
- Document Management: Issue eCoEs from PRISMS and ensure all student records are maintained accurately in the student management systems.
- Student and Agent Relations: Provide exceptional customer service to agents and prospective students, ensuring a smooth admission process and gathering feedback to improve service.
- Compliance and Quality Assurance: Ensure compliance with all relevant legislation, including the ESOS Act, RTO Standards, and Higher Education Standards. Support the team with quality assurance initiatives and continuous improvement processes.
- General Administration: Complete any other administrative tasks as directed by the International Admissions Manager.
Education, Experience, and Skills
- A Bachelors degree or higher is preferred.
- At least 3 years of experience in a similar role.
- Experience with PRISMS, Student Management System (SMS) software (RTO Manager and Wisenet preferred), and CRM systems (Zendesk and HubSpot preferred).
- Ability to deliver exceptional customer service and build rapport with students, agents, and internal teams.
- Excellent IT literacy, particularly with Microsoft Office and student management software.
- Proactive work habits with a keen eye for detail and strong time-management skills.
Diversity & Inclusion
We celebrate our diversity and strive to reflect contemporary Australian society in order to better serve our students. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, people with lived experience of adversity, and from people of all ages.
Next steps
Please apply online or send your resume and a covering letter summarising your relevant skills and experience to trisha.singson@edu.com.au