Invoice to Cash Senior Manager

Invoice to Cash Senior Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Role reports to:

GS Finance I2C Consumer Sr. Director

Location:

Latin America, Colombia, Distrito Capital de Bogota, Bogota

Work Location:

Hybrid

What you will do

Kenvue is currently recruiting for:

Invoice to Cash Senior Manager

Job Description:

Kenvue is seeking an Invoice to Cash Senior Manager to lead its Invoice to Cash team within the global Invoice to Cash organization. This role is responsible for providing strategic direction, operational oversight, and optimizing end-to-end process across Credit Management, Collections, Disputes/Deductions Management, Cash Applications, and AR Reporting. As the Senior Manager, you will drive continuous improvement initiatives, foster cross-functional partnerships, and ensure alignment with organizational goals while maintaining critical stakeholder relationships.

This is an exciting opportunity that will offer exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and explore opportunities to grow your career at Kenvue.

Within Kenvue’s Invoice to Cash team, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

What You Will Do

Leadership and People Management:

• Provide strategic direction, guidance, and oversight to the team responsible for Credit Management, Collections, Dispute/Deductions Management, Cash Application and A/R Reporting.
• Partner with teams across finance, sales, customer service, and IT to ensure efficient processes and resolution of issues.
• Build and maintain relationships with internal and external stakeholders, ensuring service levels are met and exceeded.
• Build a culture of compliance and proactive root cause problem-solving

Drive Operational Excellence

• Establish and track against key KPIs and assess risks and opportunities to address within the team’s scope while sharing insights across key stakeholder groups frequently.
• Serve as a key leader in driving enterprise technology implementation and deployment while ensuring consistent use of standardized platforms and tools.
• Ensure all processes are compliant with internal and external audit requirements.

Credit Management Oversight

• Drive the strategic direction of the Credit Management process to ensure accurate customer assessments, credit limit approvals, and risk monitoring.
• Strategic oversight inclusive of but not limited to:
  • Assess customer creditworthiness and assign risk ratings.
  • Set and approve credit limits based on customer needs and risk.
  • Manage customer credit holds and communicate status updates.
  • Document all assessments and update customer records regularly

Collections Management Oversight

• Drive the strategic direction of the Collections Management process to ensure timely account updates, and efficient payment follow-ups.
• Strategic oversight inclusive of but not limited to:
  • Manage new customer setups and assign profiles to collections specialists.
  • Generate and review collections worklists for timely follow-ups.
  • Send correspondence and past due notices to maintain payment schedules.
  • Assess high-risk accounts, initiate final demand notices, and assign to collection agencies as needed.
  • Update and monitor doubtful debt reserves, write-offs, and DSO metrics regularly.

Cash Applications Oversight

• Drive the strategic direction of the Cash Applications process to ensure timely and accurate posting of customer payments, including payment matching and reconciliation.
• Strategic oversight inclusive of but not limited to:
  • Receiving of remittance advice
  • Receiving and posting payments
  • Contacting customers for missing remittance details
  • Processing receipts and allocating cash
  • Posting/reconciling AR activity to the general ledger

Deductions/Dispute Management Oversight

• Drive the strategic direction of the Deductions/Dispute Management process and drive continuous improvement efforts
• Strategic oversight inclusive of but not limited to:
  • Identification of customer deductions
  • Collection of support documentation
  • Root cause analysis and deduction resolution
  • Process deduction adjustments and write-off balances
  • Reporting & Analytics

What We Are Looking For

Required Qualifications

• Bachelor’s degree in finance, accounting, or a related field.
• Experience works for North America region.
• Extensive experience in Finance
• Previous Finance management experience
• Exposure to Credit Management, Collections, Dispute/Deductions Management, Cash Applications, and AR Reporting, with a track record of achieving measurable outcomes.
• Extensive experience within shared services or global business services environments, with a strong grasp of best practices in large-scale financial operations.
• Strong proficiency in ERP systems (e.g., SAP) and specialized cash application tools (e.g., HighRadius), with the ability to drive system optimizations.
• Excellent English communication skills, adept at managing and influencing senior stakeholders and fostering cross-functional partnerships.
• Proven capability to work independently and collaboratively, with a proactive approach to managing multiple priorities effectively.
• Strong problem-solving skills, with resilience under pressure and a commitment to delivering solutions.

Desired Qualifications

• Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required
• Prior experience in consumer health related industry would be an advantage
• Demonstrable experience of servicing and delivering results while servicing global customers and stakeholders
• Experience in business planning, building people capabilities, and shaping the strategy regional strategy

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Flexible Ways of Working & More!
• Learning & Development Opportunities
• Employee Resource Groups

Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.