LatAm - Salesforce Adminsitrator

We currently have a career opportunity for a Salesforce Administrator  to join our team located in LATAM.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

• Lead and mentor a team of Salesforce Administrators, providing guidance, coaching, and performance feedback.
• Manage task assignments and workload distribution across the admin team to ensure timely and high-quality delivery.
• Support team members in troubleshooting, prioritizing tasks, and removing blockers to maintain momentum.
• Oversee day-to-day Salesforce administration, including user setup, profiles, roles, permissions, and data integrity.
• Collaborate with Service and Sales teams to support and enhance Salesforce functionality.
• Manage and prioritize support cases, ensuring timely resolution and stakeholder satisfaction.
• Drive key projects by gathering business requirements, documenting solutions, and coordinating implementation.
• Develop and maintain reports, dashboards, and automation to support business operations.
• Design, build, and maintain Salesforce Flows to automate business processes.
• Troubleshoot and optimize existing Flows to improve performance and reliability.
• Ensure Flows are documented, scalable, and aligned with platform best practices.
• Ensure adherence to best practices in Salesforce development, configuration, and data management.
• Facilitate workshops and discovery sessions with stakeholders to align CRM capabilities with business goals.
• Support Proof of Concept initiatives and contribute to solution architecture discussions. 

• Salesforce Certified Administrator (required).
• 3+ years of experience working with Salesforce Sales Cloud and Service Cloud.
• 2+ years of experience leading or mentoring Salesforce teams, including task management and performance support.
• Proven ability to manage team dynamics, delegate responsibilities, and foster a collaborative work environment.
• Strong understanding of Salesforce platform capabilities, limitations, and best practices.
• Excellent communication, organizational, and client-facing skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Strong written and oral communication skills
• Must be open to travel.
• Bachelor’s degree in a related field or equivalent experience.

Preferred Skills and Education:

• Experience with Salesforce Flow, Process Builder, and custom objects.
• Familiarity with marketing automation or customer engagement tools.
• Exposure to Agile project management methodologies.
• Experience with third-party integrations and AppExchange solutions. 

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time.