We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the team:
Project Management Services
Oversees the installation and client acceptance of SAP software systems or system integration projects or serves as trusted partner for a dedicated customer managing a sustainable and long-term engagement holistically.
Accountable for customer satisfaction within the managed project, related schedules and deliverables or ensures overall customer success and satisfaction and is to be considered billable and funded via the existing delivery engagements.
Core tasks can include:
- Customer engagement and may monitor budget / spending.
- Monitors the project from initiation through delivery.
- Organizes the inter departmental activities ensuring completion of the project/product on schedule and within budget.
- Establishes trusted advisor status with strategic customers and actively manages executive-level relationships with key customer stakeholders (LOB and IT)
Manages the governance process aligned with all stakeholders (customer, SAP, and partners)
Role Purpose To drive the implementation and adoption of SAP solutions, ensuring project success by managing schedules, deliverables, and customer satisfaction, while establishing and maintaining trusted relationships with key stakeholders.
Key Responsibilities
include but are not limited to:
Driving the implementation and client acceptance of SAP and non-SAP software solutions or system integration projects.
Setting-up and leading all phases of the project lifecycle, including planning, design, development, testing, implementation, documentation, training, and closure.
Working with customers, partners, and SAP management to effectively manage and lead projects to ensure successful completion and significant impact on customer business KPI.
Serving as a trusted partner for dedicated customers, managing long-term engagements holistically.
Ensuring customer satisfaction within the managed projects, including schedules, deliverables, and overall project success.
Maximizing the customer success by helping to manage complexity, ensuring stable operations, mitigating risk and lowering total cost of operation, supporting customers on their journey to the intelligent enterprise.
Continually trying new and better ways to do things and actively bringing a broader lens of customer and risk management into their decision making.
Organizing interdepartmental activities to ensure project completion.
Establishing trusted advisor status with strategic customers and managing executive-level relationships with key customer stakeholders (both LOB and IT).
Keeping a pro-active, problem solving, "can-do" attitude and "customer first" mindset.
Building credibility / trust with customers.
Assisting the SAP license sales and services sales teams in closing of software or services deals by providing oversight on implementation planning & estimating and coordinating multiple SAP Lines of Businesses and partners as required.
Selecting, directing, and developing your team members in accordance with the project goals.
Job Tasks and Roles
SPEAK Job Tasks, which are pertinent for this Job Description, include the following:
Communication Planning & Execution
Project Management Office
Project Management of Cloud for S/4 Projects
Project Management of Service Products
Project Planning and Execution
Quality Management
Risk Management
SAP Activate
Qualifications and experience
Profession: Degree in Engineering or Administrative Sciences (e.g., Business Administration, Economics, or related fields)
Experience: 2 to 4 years of relevant professional experience
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 430277 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.