General Information
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TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial, and employee administration through TMF Group’s teams in 120 offices.
Our 9,100 experts and 120 offices in 85 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.
We help businesses achieve global compliance, transparency and consistency.
We are on an ambitious journey to leverage innovative technologies which accelerate our business growth and reduce our cost to serve. To achieve this, we are driving a strategic programme to optimise our service delivery model which will require improvements to our technology and ways of working. This includes Implementations of new core delivery ERPs and Workflow implementations, Automations via RPA and IDP, operational processes changes and optimisation of our organisational construct.
We are looking for an experienced Associate Manager to manage programs and/or their workstreams and take responsibility for driving efficiency and innovation across the North America & Caribbean region.
In this role, the successful candidate will need to:
- Lead E2E projects/workstreams to implement new technologies, including core delivery ERPs, other innovative technologies, Workflow tool and Automations via RPA and/or IDP, new processes and internal controls
- Apply PM methodologies to run projects which delivers within quality, time and cost constraints
- Deploy effective change management techniques to influence, train and guide operational teams
- Provide regular, accurate and appropriate reporting to the different stakeholders utilizing business knowledge of Data & Insights tools
- Be Thought leader for Data & Insights on regional level with exposure to Managing Directors and C-Suite executive
This role will be based in Bogota, Colombia and report to the Senior Manager, Operations & Technology.
Fully own and lead projects to implement new technologies and processes
- Partner with the business to ensure business problems are clearly documented and understood
- Lead implementation of new technologies
- Manage 3rd party contracts and vendor relationships
Manage complex programs which delivers within quality, time and cost constraints
- Lead and control the execution of the program through: analysis, design, implementation, hyper-care and benefits realisation phases
- Assess, plan and supervise the projects related to new systems, workflow tool and RPA implementations.
- Identify, mitigage and manage, programme related risks
- Embed quality review and governance in all activities
- Provide effective reporting on programme benefits, progress, risks and issues
- Lead governance meetings, reporting to local leadership and regional Operational Excellence Director
Deploy effective change management techniques to influence, train and guide operational teams
- Define and lead implementation of the change management strategy to ensure stakeholders are knowledgeable, prepared, and motivated for the changes
- Build and maintain relationships with stakeholders who have accountability for program execution
Be a Thought leader for Data & Insights on regional level with exposure to Managing Directors and C-Suite executive
- Lead design & architecture of data driven performance management
- Provide regular, accurate and appropriate reporting to the different stakeholders utilizing business knowledge of Data & Insights tools
Partner with other Digital Operations to improve digital aspects of business
Experience & skillset;
- 5+ years experience in complex projects/programs, involving ERP system, process, or organizational change
- 5+ years in Process redesign and Organization re-structuring or 5+ years of experience in quantitative business analysis
- Strong communication skils with/influencing stakeholders and leadership
- Exceptional organisation skills
- Using analytical and problem solving skills
- Exceptional written and spoken English
- Advanced MS Excel/PowerBi skills
- Analytically driven with strong computative skills
- Ability to work independently
Qualifications
- Degree in Economics, Engineering, Computer Science or Business related subject
- Lean six sigma – greenbelt (nice to have)
- Project management certification (nice to have)
Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
- You’ll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.
A supportive environment
- Strong feedback culture to help build an engaging workplace.
- Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
- At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.
Other Benefits
- Anniversary & Birthday Leave policy
- Be part of One TMF
- Paternity & Adoption leaves
- Salary advance policy
- Work flexibility – Hybrid work model
- Talk about growth opportunities (we invest in talent)
- Well-being initiatives