Regional Client Management Executive

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The LATAM Client Management Executive will be passionate about driving client satisfaction, ensuring initiatives are delivered as well as maintaining and developing the client relationship as well as identifying and delivering new opportunities. This role requires a solid understanding of the travel industry and understands Amex GBT’s products and solutions as well as a strong operational background. 

The Client Management Executive role is to grow and increase the non-transactional revenue through a combination of outstanding relationship management and consultative sales skills and develop a sophisticated ability to synthesize client needs and identify innovative solutions. 

What You’ll Do

• Developing an in-depth understanding of key business drivers, organizational culture, and the driven position of the client.
• Lead business planning, quarterly and annual reviews
• Proactively recognize risks, identify an action plan and coordinate mitigation actions with Traveler Care leaders
• Maintain and share industry knowledge with client, especially key themes such as balanced travel, responsible travel and NDC
• Maintain and increase client web of influence
• Ensure service delivery is as per contract, through important metric and SLA measurement
• Growing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute to our clients.
• Develop creative pricing strategies and contributing to ongoing client P&L management.
• Develop client innovation forums, including agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.
• React to changing client needs and be prepared to flex to new projects
• Handle internal and external communications with regards to Amex GBT specific projects such as change to client facing or back-office IT system changes.

What We’re Looking For

• Bilingual English - Spanish is a must
• Must have 3+ years of account/client management, DAR, sales, or consulting experience required.
• Previous experience with global clients
• Previous global service delivery /account implementations experience a plus.
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Keen ability to communicate Amex GBT’s value proposition up to and including the “C Suite”.
• Demonstrated ability to create strategic vision, build action plans, set goals.
• Shown innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills.
• Strong financial foresight and analytical approach required to demonstrate the key drivers of profitability.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• A sophisticated range of communication and presentation skills to present sophisticated ideas in a simple and compelling way to a wide variety of audiences.
• Excel, Word and PowerPoint skills required.
• Project Management skills
• Excellent communication skills, both oral and written
• Must be able to travel 25% of the time

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!