Some of your responsibilities are but are not limited to:
- Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
- Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
- Communicate and inform customers when an issue is identified during the monitoring and the bot should be stopped to fix it.
- Manage and solve service desk tickets within the service level agreement.
- Update configuration bots to fix issues (First Level), test them and set them up to production again.
- Communicate internally with team groups and provide key information on time.
- Escalate cases when needed to the next level of support with development or providers.
- Schedule: The schedule operates on a weekly rotation, with two days off. Shifts are Wednesday to Sunday or Monday to Friday, rotating weekly from 6:00 a.m. to 4:00 p.m./ 8:00 a.m. to 6:00 p.m., or 3:00 p.m. to 1:00 a.m., following the American calendar.
- Contract: Indefinite term contract + Benefits.
- Places: Only for Colombia. This position will be remote.
- Salary: COP 2.500.000 + Night Surcharges + USD bonus for KPI compliance.
Job Type: Full-time