Account Manager
Job Summary
The Account Manager will serve as the primary point of contact for our clients, ensuring they receive maximum value from our SaaS solutions. This role focuses on building and maintaining strong relationships with customers, driving user adoption, resolving issues, and identifying opportunities for upselling and cross-selling.
About RebelMouse
RebelMouse is the always-modern SaaS CMS where more than 100 enterprise brands and media companies grow their digital audience. Websites running on RebelMouse serve more than half a billion page views per month, and that’s not counting distribution to other platforms like social media! We blend product and strategy together to move the needle where it matters most to increase traffic, loyalty and revenue
Our People
Our fully-distributed team lives in 28 countries around the world, and proud to be a majority female tech company. Led by Andrea Breanna, our Mexican-American, gender fluid founder and CEO, we are a very safe, positive and loving environment where diversity matters. We enjoy interesting tasks and strong challenges, value a sense of humor and strive for life balance.
Key Responsibilities:
As Account Manager, you will be responsible for driving success for our customers with the RebelMouse platform and helping customers achieve their goals. You will set digital strategies for your assigned customers, considering their specific requirements and articulate their needs in collaboration with the engineering and development team. You are going to collaborate with your team daily over asynchronous channels like email and Gchat, and weekly over live video syncs.
- Build and maintain strong, long-lasting client relationships.
- Act as the main point of contact for clients, handling their inquiries and resolving any issues that arise.
- Ensure successful product adoption by understanding client needs and offering tailored solutions.
- Collaborate with cross-functional teams (Sales, Product, Customer Success, Operations & Service Delivery) to deliver exceptional client experiences.
- Identify opportunities to upsell and cross-sell additional services and solutions.
- Monitor client account health, track performance metrics, and address potential risks of churn.
- Provide regular updates to clients about new features, product improvements, and service offerings.
- Conduct regular check-ins and quarterly business reviews with clients to ensure satisfaction and product fit.
Qualifications and Skills
- +4 years of experience in account management
- Solid experience with customer support (preferably with a SaaS product and web agencies)
- Expertise in high traffic and/or high value website builds
- Working experience collaborating with software engineers and developers
- Ability to handle difficult situations, remaining empathetic and guiding customers to efficient solutions
- Passionate about revenue and achieving business goals for clients
- Ability to take initiative and confidently direct customer interactions
- Confidence, curiosity, self-organization, preference to work in a self-directed way with a high degree of motivation to set and achieve ambitious goals.
- Good communication skills not only for clients relations but also ability to articulate complex thoughts and instructions in written form.
- Motivated by helping others
As a nice plus:
- Knowledge of SEO, Google Analytics, Social Media & Strategy, Website best practices
- Experience with Jira (or other similar Product Management Software)
- Working experience in startup and/or ability to thrive in fast-moving work environments
Why RebelMouse?
RebelMouse is committed to providing a diverse work environment. We appreciate the unique competencies that each person brings to the company, and we provide equal employment opportunity to all applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, protected veteran status, or disability status.
Benefits Package
- USD Salary
- Remote work forever
- Monthly wellness subsidy
- Flexible work hours
- Flexible paid time off (PTO) with 12 national holidays and 20 days of vacation per year, as well as paid sick days and personal celebrations days : )
Job Type: Full-time
Application Question(s):
- What's your level of English?
- What's your country of residence?
- What is your expected gross salary for this role in USD (Monthly)?
Experience:
- Account management: 4 years (Required)
Language:
- English (Required)