Job Overview:
We are seeking a detail-oriented and proactive Software Quality Assurance (QA) Tester and Tier 2 Support Specialist to join our team. This hybrid role involves ensuring the quality and functionality of our software products through rigorous testing and providing second-level technical support to end-users. The ideal candidate will be skilled in manual and automated testing, have strong troubleshooting abilities, and be capable of resolving complex software issues while collaborating with cross-functional teams.
Key Responsibilities:
Software Quality Assurance (QA) Testing:
- Develop deep knowledge of product to understand correct behavior and ability to resolve customer issues.
- Develop and execute detailed test plans, test cases, and test scripts based on product requirements and specifications.
- Perform functional, regression, integration, and user acceptance testing (UAT) on software applications and mobile apps.
- Identify, document, and track defects and issues in the software using Jira.
- Collaborate with the development team to reproduce and isolate issues, and provide insights for debugging.
- Perform manual and automated tests to ensure software is free from defects, meeting business needs and quality standards.
- Execute load and performance testing to ensure scalability and performance benchmarks are met.
- Assist in maintaining and updating test environments for various software applications.
Tier 2 Support:
- Provide technical support and troubleshooting assistance for users experiencing software issues, escalating only the most complex problems to Tier 3 support or development teams.
- Respond to and resolve complex technical queries related to the software application, working to understand user needs and identifying solutions.
- Diagnose and resolve issues related to software bugs, functionality, integrations, and configuration.
- Maintain and update knowledge base articles for end-users and team members.
- Document all support requests, resolutions, and customer interactions in a ticketing system
- Coordinate with development to communicate and resolve known issues affecting customers.
- Develop customer training materials and documentation.
Required Skills and Qualifications:
- English written and verbal communication: C1/C2
- Proven experience as a QA Tester, Software Tester, or similar role in a software development environment.
- Solid understanding of QA methodologies, testing tools, and defect management processes.
- Proficiency in manual testing techniques; experience with automated testing tools
- Strong knowledge of software development life cycle
- Experience with Jira for common bug tracking and test management
- Exceptional analytical and problem-solving skills with the ability to think critically and creatively.
- Familiarity with operating systems, web browsers, and mobile app development
- Strong written and verbal communication skills, with the ability to communicate complex technical issues to non-technical users.
- Excellent customer service skills, with a focus on delivering a positive user experience.
- Ability to work independently and as part of a collaborative team.
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience.
- Experience with scripting languages (e.g., Python, JavaScript) for test automation.
- Experience with cloud platforms (e.g., AWS, Azure)
- Knowledge of database management and querying (e.g., SQL).
Job Type: Full-time
Experience:
- Python, JavaScript: 2 years (Preferred)
Language:
- English (Required)