Systems Analyst (Agentic AI)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly skilled Systems Analyst with deep expertise in Agentic AI and the end-to-end development of AI agents for business applications. In this pivotal role, you will drive the design, implementation, and optimization of intelligent AI agents that automate, enhance, and transform business processes across the organization. 

Essential Functions:

• Analyze business requirements and identify opportunities for applying Agentic AI and autonomous AI agents to solve real-world business challenges. 
• Design, develop, and deploy advanced AI agents using leading AI platforms (e.g., OpenAI, Google Vertex AI, Microsoft Azure AI, Amazon Bedrock, Anthropic Claude, Hugging Face) to automate workflows, enhance productivity, and deliver business value. 
• Architect agent-based solutions tailored to specific business needs, including task automation, intelligent decision-making, and process orchestration. 
• Collaborate closely with business and technical stakeholders to define agent capabilities, success metrics, and integration points with existing systems. 
• Oversee the complete Software Development Life Cycle (SDLC) for AI agent solutions, including requirements gathering, prototyping, development, testing, deployment, and ongoing support. 
• Ensure AI agents are robust, secure, and scalable, with strong monitoring and feedback loops to enable continuous improvement. 
• Troubleshoot, optimize, and refine AI agent behaviors based on user feedback, business outcomes, and data-driven insights. 
• Stay current with the latest advancements in Agentic AI and autonomous agents, proactively recommending and implementing innovative solutions to keep Visa at the forefront of AI-driven business transformation. 

**This is a hybrid position. Expectations of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field and at least 2 years of experience

Preferred Qualifications:

• Minimum of 5 years’ experience in Agentic AI and AI Powered chatbot development, including hands-on experience with trending AI platforms such as OpenAI (ChatGPT, GPT-4), Google Vertex AI, Microsoft Azure AI, Amazon Bedrock, Anthropic Claude, and Hugging Face. 
• Proficiency with chatbot frameworks such as Dialogflow, Microsoft Bot Framework, Rasa, or Amazon Lex. 
• Strong knowledge of the full Software Development Life Cycle (SDLC), including development, testing, and support. 
• Solid programming skills in languages commonly used for AI and chatbot solutions (e.g., Python, JavaScript). 
• Experience working with APIs and integrating AI/chatbot solutions with third-party platforms. 
• Excellent analytical and problem-solving skills, with the ability to address complex technical challenges. 
• Strong communication skills, with the ability to present technical concepts clearly to diverse audiences. 
• Proven ability to work independently and manage multiple projects in a fast-paced environment. 
• Demonstrated experience in Process Discovery, Development, User Acceptance Testing, and related disciplines. 
• High degree of proficiency in data analysis tools and methods. 
• Demonstrated experience in Process Discovery, Development, User Acceptance Testing, and related disciplines. 
• High degree of proficiency in data analysis tools and methods. 

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.