Description:
Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.
We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
In our modern offices, we provide different amenities such as casual attire and free beverages. Additionally, our benefits include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.
As a Technical Support Specialist, you will be providing technical support to customers, answering basic to complex questions on functions related to our software products.
Some of your responsibilities are but are not limited to:
- Make sure all of the customer’s questions and concerns are answered in a highly positive, professional, and customer-centric manner.
- Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary.
- Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers.
- Identify and escalate critical or unresolved issues to appropriate teams or higher-level technical experts.
- Ensure that customer inquiries are handled promptly, professionally, and with high-quality solutions.
Requirements:
What would help you succeed:
- Believe and love what you do.
- Problem-solving skills and a proactive, solution-oriented attitude.
- Written and verbal communication skills.
- Attention to detail and accuracy.
- Adaptability and flexibility.
- Teamwork and collaboration skills.
- Highly tech-savvy.
Minimum requirements:
- Studies: High school degree is required. Desirable studies (but not required) in Systems, Computers, Electronics, Software or any other tech-related degree. Other studies are also considered.
- Experience: At least 1 year of experience with Freight Brokerages, Logistics, TMS, SAAS-based applications, or related.
- Knowledge: Servers/computer hardware and software, MS Office Applications and Internet browsers. Passion for digging into problems and finding the root cause of issues, and knowing how to manage and exceed a customer's expectations.
- Language: Very good English skills. B2+ or higher is required.
Perks:
- Schedule: Monday to Friday from 8:00 a.m. to 5:00 p.m. Following the US Calendar.
- Contract: Indefinite term contract + Benefits.
- Location: This position will be 100% remote only for Colombia.
- Salary: Entry salary de $4.635.750 y luego a los 6 meses $5.184.900
Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?