Virtual Concierge Agent (Remote)
About Us
We are a modern dental practice expanding into the med spa space, combining health, beauty, and wellness under one brand. Our model is concierge style, focused on clarity, support, and an exceptional patient journey. We’re building a remote team of professionals who bring hospitality-level service to our dental patients.
Responsibilities
- Handle inbound and outbound calls with professionalism and warmth
- Guide patients through our treatment planning process as patient success managers
- Ensure pre-visit checklist items (forms, insurance, consents) are completed
- Coordinate appointment scheduling and follow-ups
- Act as a trusted point of contact for patients
- Collaborate with our virtual and in-office teams
Qualifications
- Background in hospitality, guest services, or patient success manager preferred
- Sales experience is a plus
- Strong communication and follow-up skills
- Detail-oriented and self-motivated in a remote work environment
- Reliable internet connection and quiet home workspace
Compensation
- $5/hr – No dental experience
- $6/hr – With dental experience
- $7/hr – With insurance verification and coordination skills Raises based on performance, reliability, and training completion.
Training and Growth
We will train the right candidate. All new hires start with a 3-month contract, with the opportunity to extend based on attitude and performance. Historically, team members who align with our values tend to stay with us long-term and grow into higher-level roles. We're looking for people who want to build a meaningful, lasting place on our team.
To Apply
Submit your resume and a short message answering the following:
- Tell us about your background in hospitality, guest services, or patient care.
- Have you guided a customer through a multi-step process?
- How do you stay organized while working remotely?
- Have you worked in a sales or commission-based environment?
- What does “concierge service” mean to you?
- Do you have reliable internet and a quiet place to work?
- Are you open to flexible shifts, including evenings and weekends?
Job Type: Part-time Expected Hours: 10–25 per week
Job Type: Part-time
Expected hours: 10 – 25 per week
Experience:
- hospitality/guest services: 3 years (Preferred)
- sales: 3 years (Preferred)
- dental: 1 year (Preferred)