Company Description
The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.
Our core values center on service—to our clients, our teammates, and our community—guided by principles of faith, accountability, leadership, and loyalty.
Job Description
This is a full-time, independent contractor position at 40 hours per week (2 days off).
We have openings across various departments, and depending on business needs, your schedule may include one weekend day per week.
Compensation: USD $1,000+ per month, based on qualifications and experience.
Virtual Assistant responsibilities will vary depending on the department you are assigned to. Key responsibilities may include, but are not limited to
Answering, screening, and directing incoming calls to the appropriate team member.
Taking and delivering messages or transferring calls to voicemail when the intended recipient is unavailable.
Logging phone calls and uploading relevant documents into the firm’s online document management system.
Assisting office staff with general clerical tasks, including faxing, copying, and organizing/maintaining files.
Maintaining frequent communication with clients and addressing inquiries in a timely and professional manner.
Obtaining and verifying insurance coverage information promptly.
Following up on medical treatment progress to ensure continuity of care.
Requesting and obtaining medical records and billing information from providers.
Communicating with insurance companies regarding treatment updates and inputting adjuster information into the system.
Performing other administrative and case support duties as needed.
Qualifications
Must be fluent in both English and Spanish (spoken and written).
Willingness to work overtime as needed.
Strong verbal and written communication skills.
Proactive and resourceful in resolving issues as they arise.
Self-motivated with the ability to manage multiple tasks effectively.
Capable of working independently with minimal supervision.
Additional Information
Work-from-Home Minimum Requirements:
To be eligible for this role, candidates must have a reliable home office setup that meets the following minimum requirements. An equipment and system compatibility review will be conducted during the interview process to ensure your setup aligns with our technical standards.
- Computer:
- Windows: Windows 10, Intel i5 (8th Gen+) or 2ghz and 8 cores, 16 GB RAM, 256 GB SSD
- Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
- Display: Full HD (1920x1080)
- Network:
- Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
- Internet Speed: 30 Mbps download, 15 Mbps upload
- Latency: Under 100 ms
- Other:
- Noise-canceling headset Preferably with a 3.5mm connection.
- 720p webcam for meetings, huddles and trainings.