Job Title
Account Manager Airport Operations - LatamJob Title: Account Manager Principal - Latam
Location: Colombia: Bogota
About the Business Area/Department:
Reporting to the Head of Latam AirOps, the Account Manager Principal - Latam responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.
Account Managers answer client queries and identify new business opportunities among existing customers. In this role, the AM will liaise with cross-functional internal teams (including SDBM, Customer Service/Support, Airport Delivery Managers, and Product Development departments) to improve the entire customer experience. The successful Account Manager should collaborate with the sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services over the long term.
The Sales, AirOps Latam area is responsible for promoting solutions and selling those to our Airports and Airlines customers across Latin America and the Caribbean. This area is also responsible for looking after and/or managing existing customers that have purchased the solution providing dedicated knowledge, support and guidance.
Summary of the role:
In such a unique moment where technology is driving changes across all moments and areas of our lives, Amadeus is seeking for talents that will help us make difference in how travel is experienced now and in a near future. This person will join us to promote revolutionary travel experience in Latin America with faster, safer and frictionless travel processing in our airports.
In this role you’ll:
Develop strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.
Answer client queries and identify new business opportunities among existing customers. One of key areas to focus will be on optimizing the digital processing of immigration control in our region.
Liaise with cross-functional internal teams (including SDBM, Customer Service/Support, Airport Delivery Managers, and Product Development departments) to improve the entire customer experience.
Collaborate with the sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services over the long term.
Focus on developing new business for existing and prospecting customers in the Andean region, with possibility to extend to others in Latam depending on the type of opportunity.
Prospect airports and immigration authorities for promoting Border Control solutions, as well as operational and passenger processing ones.
Undertake aggressive growth on Border Control Solutions, whereas selling and promoting operational and customer processing portfolio.
Build and maintain strong, long-lasting client relationships
Assist in negotiating contracts and agreements; observe internal procedures on salesforce, bid management, compliance rules
Forecast and track key accounts metrics i.e.. Reports, sales forecasts, account status, etc.
Ensure the timely and successful delivery of our solutions based on customer requirements and needs, coordinating activities across AAO's different areas and regions.
Keep an accurate and up to date set of records about accounts, contacts, leads, opportunities within SalesForce platform
Perform other duties as requested or assigned
About the ideal candidate:
Education: University Degree and/or equivalent work experience
Minimum of 5+ years’ experience in account management, presales, or sales experience
Sales force experience
Previous experience in the travel industry working with airlines and airports
Proven track record of achieving sales targets.
Ability to work in a collaborative work environment and multitask with various projects and initiatives
Border control solutions experience
Travel technology experience
5+ years’ experience in Travel Industry
2+ years’ experience in Border Control technology
3+ years’ experience in Airports solutions/projects
5+ Years experience selling, delivering, or supporting Tech solutions for Airports
Experience working for multinational companies with experience on liaising across transversal business units
Knowledge of Software technology and cloud computing. Expertise in platforms for airports and travel industry.
Advanced working knowledge of the Microsoft projects, ie. Word, Excel, PowerPoint, etc.
Can be located in either Bogota or Lima (Bogota preferred)
Advanced communication and consultation skills
Languages: English/Spanish speaking required
Ability to travel 30% (Travel to: Mexico, Brasil, Argentina, Colombia, Chile, & Peru etc.)
What we can offer you:
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Work from anywhere: flexibility with a hybrid working model
Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Working at Amadeus, you will find:
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
#LI-AM2024
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
