Admissions Officer

Job Title 

Job Description

Job Description Summary

Job Description
The Group Executive is responsible for selling and booking group programs and Young Learner (YL) products, with a focus on B2B client engagement. This includes handling inbound and outbound sales communications, building strong relationships with agents, identifying new business opportunities, and supporting client retention and reactivation strategies. The role also involves promoting the ALPADIA UPP Germany program and managing a full sales pipeline, from quote to post-sale customer support.

Key Responsibilities
Sales & Business Development

• Handle inbound/outbound calls and follow up on quotes and inquiries (English & Spanish).

• Generate and manage leads through cold calling and database outreach.

• Identify new business opportunities with private/public institutions.

• Develop client relationships and schedule meetings with key decision-makers.

• Maintain Salesforce CRM and internal systems for accurate booking and reporting.

• Meet and exceed individual and team sales targets.

Customer Care

• Provide high-quality support before, during, and after booking.

• Resolve issues, manage cancellations/postponements, and escalate complaints as needed.

• Strengthen relationships with agents, parents, and students.

• Ensure timely communication and updates across all stages of the student journey.

Administrative & Strategic Support

• Accurately log data and documentation within Kaplan systems.

• Support the Account and Regional Managers with market insights and campaign strategies.

• Liaise with finance and marketing teams for contract processing and agent requests.

Desired Skills & Attributes

• At least 1 year of relevant sales experience.

• Bilingual (English/Spanish); strong communication and negotiation skills.

• Salesforce CRM experience preferred.

• Resilient, proactive, and results-driven with attention to detail.

• Flexible, adaptable, and capable of working under pressure.

Location

Employee Type

Job Functional Area 

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.