- Gains understanding of and experience in a designated functional area.
- With guidance, performs assignments of a routine, established nature. Assignments may be in an area as described below.
Business Operations (i.e., Accounting / Finance, Administrative Services, Service Contract Support)
- Gaining understanding of DN systems, processes and procedures within either an internal functional area or a customer support group.
- Gaining experience with data management, customer response and/or related information systems.
- Researching data within assigned and structured datasets.
- Assisting with development of documents and presentations based on data analysis.
- Assisting with research and response to customer inquiries, issues or concerns.
- Ensuring the accuracy of invoice, service contract, accounting or similar documents and data.
- Performing assigned transactional work such as data entry, package preparation, etc.
Technical Operations (i.e., Field Services, Computer Services, Engineering Support)
- Gaining understanding of DN product and/or facility design, development, installation, maintenance and related procedures and processes.
• Contributing to repairs, upgrades, decommissioning, deployment, cabling, etc.
- Assisting with troubleshooting of machine failures, bugs and other issues.
- Assisting with response to customer reported inquiries, issues and concerns.
- Assisting with assigned project work – associated with product or component development, repair or upgrade.
In all cases
- Attends team meetings.
- Proactively seeks to learn and improve capabilities associated with work assignments.
- Solicits and accepts performance related feedback.
- Builds positive and professional working relationships with team members, other work colleagues and with relevant supervisor / manager.
- Strong communication skills, both written and verbal
- Knowledge of MS Office
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