Associate Manager, Business Intelligence & Insights

Information Technology

Job Title:

Job Description

• Bachelor's degree in business administration, Information Systems, or related field.
• Minimum of 3-5 years of experience in a reporting or analytical role.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology, including Oracle or familiarity with SQL.
• Proficient in Microsoft Office Suite.
• Work from site.

Responsibilities:

• Produce ad hoc reports, trend data, and respond to client inquiries.
• Provide consultation to business leaders on reporting needs, trend analysis, and report improvement opportunities.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs, production schedules, and modify existing reports.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to internal and external clients via e-mail and electronic feeds.
• Maintain existing reports as well as monthly and year-to-date summaries.
• Produce trending reports upon request.
• People Management:
• Management team in terms of reporting directions.
• Conduct performance reviews and identify improvement opportunities.
• Handle administrative requirements for team members.
• Ensure monthly one-on-one coaching sessions take place.
• Audit employee reports to ensure accurate and timely delivery.

Desired Soft Skills:

• Communication: Strong written and verbal communication skills to effectively liaise with clients and team members.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in reports and data analysis.
• Problem-Solving: Ability to analyze problems and develop practical solutions.
• Team Leadership: Ability to manage and motivate a team, fostering a collaborative environment.
• Time Management: Exceptional organizational skills with the ability to prioritize tasks and meet deadlines.
• Adaptability: Flexible in adjusting to changing business needs and work environments.
• Interpersonal Skills: Capable of building and maintaining professional relationships.

Career Framework:

• Requires knowledge and experience in the reporting discipline; still acquiring higher-level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds organizational knowledge and enhances processes and customer relationships. Solves a range of straightforward problems with moderate guidance.

Location:

Language Requirements:

Time Type:

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