Collections Team Lead Americas

Job Title

Job Title: Collections Team Lead Americas
Position type: Permanent
Location: Bogota

About Your Business Area/Department: 

Amadeus is expanding its Financial Team in Bogota to support global customers. This growth aligns with our commitment to the region and our operational model for seamless support across time zones. Whether you are an experienced finance professional or new talent, this is your chance to join a collaborative and inclusive team shaping the future of travel technology.

Summary of the role:

The position of Collections Team Lead Americas involves managing and guiding the Americas Collections Operations team. Responsibilities include overseeing daily operations, monitoring team performance, providing coaching and training, and ensuring compliance requirements are met. Support is provided to the Americas Collection Operations Manager in developing strategies and analyzing data to optimize collections performance to meet target KPIs and comply with relevant SLAs. This position requires strong collections knowledge and experience, systems understanding, and excellent communication skills for managing the team and relevant stakeholders.

In this role you’ll:

• Manage, develop/train, and retain the Collections Team. Oversee daily operations of the Receivable/Collections Team including weekly portfolio reviews, acting as escalation point for team issues, leading calls with the Sales Teams, Process Owners & QA.
• Ensure timeliness of cash collections by working with Accounts Receivable Collectors on their portfolios, providing direction to meet KPI and SLA targets, responding promptly to emails/cases/messages, and guiding resolution of issues/incidents.
• Serve as the first point of escalation for Accounts Receivable Collectors, providing training and feedback to address knowledge or development gaps.
• Provide backup support for fellow Team Leads and Team Manager, assist with writing/approving team processes/policies, and ensure adherence to processes/policies by the team.

About the ideal candidate:

• Bachelor’s Degree (Accounting or Finance related background preferred) or relevant work experience.
• Minimum 3 years of Accounts Receivable/Collections Team Lead experience in a fast-paced international or service center environment; hospitality industry experience is a plus.
• Proven experience as a Team Leader who can successfully manage and provide direction to a team.
• Proficiency in MS Office: Outlook, Excel, Word; SAP 4Hana, Zuora Billing, and Salesforce.
• Fluency in English (C2 level) is required.
• Organized with excellent problem-solving skills, analytical with attention to detail.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid or fully remote. 
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find:

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.