Job Description
We are seeking a Customer Service Agent to join our property management team. This role is essential for providing outstanding support to tenants. The ideal candidate will possess excellent communication and problem-solving skills, along with the technical ability to manage call systems and communication platforms. The role includes interacting with tenants through various channels, ensuring timely and professional responses, and accurately documenting all interactions and lease violations.
Key Responsibilities
1. Customer Support:
- Respond to tenant inquiries via phone, email, chat, and management systems.
- Provide accurate info on leases and resolve concerns professionally.
- Maintain updated tenant records.
2. Lease Violation Management:
- Monitor and document lease violations per company/legal standards.
- Send clear, formal notices outlining issues and corrective actions.
3. Communication and Follow-Up:
- Keep open communication with tenants regarding violations.
- Follow up to confirm compliance and resolve questions.
- Manage messages from email and contact forms.
4. Documentation and Reporting:
- Log all interactions and violations in the system.
- Create reports on trends and tenant behavior.
Qualifications
- 2+ years of customer service experience, preferably in property management or real estate.
- Excellent communication, organization, and problem-solving skills.
- Proficiency in managing communication platforms and phone systems.
- Bilingual or native fluency in English and Spanish.
Compensation & Benefits
- Includes mandatory benefits by law (prestaciones de ley)
Work Location
- Hybrid role based in Bogotá, Colombia
Are you detail-oriented, customer-focused, and passionate about real estate? If so, we'd love to hear from you!
Job Type: Full-time
Ready to take the next step in your career? Apply today and join a team that values professionalism, efficiency, and excellence in property management!
EEOC:
Strategic Properties is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
