POSITION SUMMARY
The Customer Service Representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and ‘white glove’ service to delight our customers. Key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. Additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements. Work under the guidelines established for the region or Business Unit and actively participate in the search for process improvement in conjunction with the Customer Care Lead and Customer Care Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Key responsibilities include, but are not limited to the following:
Promptly enter purchase orders to meet or exceed the agreed to service levels.
Partner with Customer Care Leads to guarantee Achievement of service level agreements.
Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process.
Identify gaps in customer care processes and partner with customer experience team to resolve.
Ensure actions align with AAT strategy.
Escalate issues as they arise in a timely matter to ensure agility and responsiveness.
Note: The duties listed above are not all inclusive and may be subject to periodic updating or revision.
The Ideal Candidate
Desired Background
3 years’ experience in Customer Service/Care roles.
Bachelor’s degree required.
Knowledge, Skills & Talents
More specifically, we would seek the following attributes and competencies for the position:
Excellent verbal and written communication skills.
Strong critical thinking skills, understanding when escalation is necessary.
Strong problem-solving and analytical reasoning skills.
Ability to work under pressure and successfully handle multiple priorities.
Leader in promoting an engaging work environment.
Utilizes data (KPIs) to drive business results.
Experience working on an international team.
Equal Employment Opportunity
Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.
About Vantage
Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.
We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage.
