Job Description Summary
LI-HybridLocation: Bogotá, Colombia
Relocation Support: This role is based in Bogotá, Colombia. Novartis is unable to offer relocation support: please only apply if accessible.
Are you ready to shape the future of cancer care in Colombia? As a Customer Solution Manager & Operation – IM Novartis (Onco TA), you’ll be the driving force behind the successful introduction and operationalization of Radioligand Therapy (RLT), a groundbreaking treatment platform. You’ll lead the charge in preparing key accounts for the launch of Pluvicto, ensuring that every step—from licensing and logistics to patient infusion—is flawlessly executed. This is your opportunity to work at the forefront of innovation, collaborating across functions and engaging with top-tier medical institutions to bring life-changing therapies to patients who need them most.
Job Description
Key Responsibilities
- Map and engage Radioligand Therapy (RLT) Centers in collaboration with Medical and Commercial teams
- Identify and support technical and administrative processes for RLT implementation
- Expand Lutetium license and capacity across qualified RLT Centers
- Train institutional medical staff and decision-makers on RLT procedures
- Prioritize and prepare accounts for Pluvicto launch based on readiness and patient potential
- Develop and deliver educational materials on RLT and technical requirements
- Oversee logistics: order management, patient scheduling, and medicine delivery coordination
- Monitor sales orders and support license development with local NCQ and CGS
- Act as the primary RLT contact post-launch to ensure seamless patient treatment
- Lead cross-functional teams to manage the full patient journey and ensure treatment success
Essential Requirements
- Proven experience in the pharmaceutical industry or related healthcare sectors
- Strong knowledge of the Colombian healthcare ecosystem and regulatory environment
- Familiarity with Nuclear Medicine and its local market dynamics
- Demonstrated ability to lead cross-functional teams and influence stakeholders
- Excellent problem-solving skills and ability to operate under pressure
- Strong business mindset with strategic and analytical thinking
- High resilience, adaptability, and results-oriented approach
- Effective communication skills in Spanish; English proficiency is a plus
Desirable Requirements
- Experience working with Radioligand Therapy or similar high-complexity treatment platforms
- Familiarity with digital tools and innovative healthcare solutions
Skills Desired
Agility, Asset Management, Commercial Excellence, Cross-Functional Collaboration, Customer Orientation, Digital Marketing, Healthcare Sector Understanding, Influencing Skills, Marketing Strategy, Negotiation Skills, Operational Excellence, Priority Disease Areas Expertise, Product Lifecycle Management (PLM), Product Marketing, Product Strategy, Stakeholder Engagement, Stakeholder Management, Strategic Partnerships
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