Autel Robotics – Customer Success Specialist LATAMAbout Autel RoboticsAutel Robotics is a global leader in developing and manufacturing intelligent drone solutions. With a strong presence in over 50 countries, we specialize in delivering cutting-edge technologies for critical sectors like public safety, industrial inspection, energy, and mapping. Our products stand out for their innovation, performance, and reliability, all backed by a robust ecosystem of technical support and continuous development.In Latin America, we're experiencing rapid expansion, collaborating closely with strategic distributors to offer effective solutions tailored to the unique challenges of the local market.The Opportunity: Customer Success Specialist, LATAMAs our Customer Success Specialist for LATAM, you'll be a pivotal figure in our regional operations. You will serve as the primary bridge between our distributors, strategic users, and internal support, product, and sales teams. Your core mission is to ensure every client in Latin America maximizes the value of our solutions, from their initial post-sales contact through continuous, productive use of their equipment.This isn't just an operational role; we're seeking a strategic, analytical, and highly service-oriented professional who deeply understands the nuances of the Latin American market and can proactively anticipate client needs. Your efforts will directly enhance partner retention, elevate the customer experience, and unlock new commercial opportunities through strong relationships and flawlessly executed processes.The ideal candidate will seamlessly blend technical expertise, strong interpersonal skills, and a solid understanding of the drone or technology ecosystem. You'll possess a proactive, problem-solving, and highly organized mindset. This role offers an exceptional chance to grow within an industry leader with a significant international footprint and an ever-expanding channel network.Key Responsibilities
- Guide and support distributors and end-users through the entire post-sales journey, from product delivery to successful adoption.
- Orchestrate and deliver comprehensive onboarding sessions and technical training programs.
- Address support requests, escalate complex cases, and maintain clear communication with the factory.
- Oversee warranty and RMA processes, ensuring swift response times and meticulous tracking.
- Monitor key indicators such as customer satisfaction and product usage, proposing continuous improvements.
- Provide crucial insights to the commercial team regarding active accounts and potential growth opportunities.
What You'll Bring
- Bachelor's degree in Engineering, Marketing, Aviation Pilot, or a related field.
- 3-5 years of experience in Customer Success, Partner Management, or Business Development, ideally within the technology or drone industries.
- Exceptional written and verbal communication skills in Spanish and English (Portuguese is a significant plus).
- Solid general knowledge of the drone sector and its applications in public safety, inspection, energy, and other areas.
- Proven experience collaborating with distributors, resellers, or government entities across the LATAM region.
- Strong analytical and project management abilities, proficient with tools like Google Workspace, Microsoft Office, etc.
- Willingness to travel up to 50% of the time.
Desired Qualifications
- Postgraduate studies.
- Familiarity with complementary drone software (e.g., mapping solutions, video management systems, thermography).
LocationRemote or hybrid, based in any Latin American country.Ready to Elevate Your Career?If you're passionate about helping clients succeed with cutting-edge technological solutions and eager to join a rapidly expanding industry, we want to hear from you!Please send your CV and a brief cover letter to the email address provided，or Click this Link: https://iwpirwbutbu.feishu.cn/share/base/form/shrcnIaa9T5Q3B0x54eqIWcy6jh
Job Type: Full-time
Education:
- Bachelor's (Required)
Language:
- Spanish (Required)
- English (Required)
Willingness to travel:
- 50% (Required)
