Customer Support Specialist
💬 Be the Help They Need
📍 Location: Bogota based, remote
🔎 Why Pharmbills?
Ever called for help and felt like no one was really listening? At Pharmbills, we do things differently. We believe every question deserves an answer, and every problem has a solution.
That’s why we connect talented professionals with top U.S. healthcare companies, making sure patients, providers, and insurance companies get the support they need—quickly and with care.
We’re a fast-growing international team of over 1,000 team members across 7 countries, and we put people first. Here, your voice matters, your problem-solving makes a real impact, and you’ll never just be another number.
🎯 What’s This Opportunity About?
As a Customer Support Specialist, you’ll be the go-to person for patients and healthcare providers, helping them navigate payment issues, answer questions, and keep things running smoothly. If you love talking to people, solving problems, and making sure things get done right, this is for you!
💡 Be the help they need by making sure every patient and provider gets the right support at the right time.
🔥 What’s in It for You?
✅ A stable, long-term cooperation opportunity with room to grow.
✅ An opportunity to make a real impact – your support helps patients and healthcare providers every day.
✅ Professional training & support to set you up for success.
✅ A team that actually supports you – no micromanagement, just real collaboration.
✅ A chance to cooperate with leading U.S. healthcare companies while staying in your home country.
👤 What You’ll Be Doing:
✔️ Talking to patients, healthcare providers, and insurance companies to resolve payment-related issues.
✔️ Making sure all sides get the right info and payments are processed correctly.
✔️ Keeping clear, organized records of all interactions.
✔️ Identifying ways to improve the payment process and make things more efficient.
✔️ Providing top-tier customer support and problem-solving assistance.
📚 What You Bring to the Table:
✅ Strong English skills (B2+ level) – you can explain things clearly and professionally.
✅ Experience in customer support, healthcare, or insurance is a plus.
✅ Great multitasking skills – you can handle multiple conversations at once.
✅ A natural problem-solver – you don’t just listen, you find solutions.
✅ Friendly and professional communication – you know how to keep things clear and helpful.
✅ Capability to operate independently while collaborating within a team.
🤍 Why You’ll Love It Here:
✨ A supportive, team-driven environment where what you do makes a difference.
✨ A growing company with real opportunities to develop professionally.
✨ A chance to build relationships with top professionals in the U.S. healthcare industry.
✨ A path to learning, growth, and real impact.
At Pharmbills, you’re not just answering calls—you’re helping people, solving real problems, and making things easier for everyone.
📩 Ready to be the help they need? Let’s talk! 🚀
