Customer Support & Administrative Coordinator (Remote - Bogotá)
Requirements:
- Must reside in Bogotá.
- Bilingual proficiency in English.
- Exceptional oral and written communication skills.
- Proactive and self-motivated.
- Strong customer service orientation.
- Ability to manage and update CRM platforms (Sunbase or similar).
- Proficiency in Excel/Google Spreadsheets for reporting and tracking.
- Ability to manage calendars and coordinate appointments efficiently.
- Experience in handling email management, follow-up, and customer documentation.
- Strong office administration skills.
- Willingness to learn Solar processes.
- Openness to grow into broader administrative support tasks.
Responsibilities:
- Create and manage customer profiles in CRM with all required documents.
- Introduce new clients to the solar process and coordinate site surveys.
- Manage calendars, schedule inspections/installs, and update events in real time.
- Communicate with customers through calls, emails, and texts (status updates, inspections, confirmations).
- Assist in preparing and sending client presentations and follow-up documents.
- Track permit submissions, inspection statuses, and coordinate with the operations team..
- Generate reports and maintain spreadsheets for project tracking.
- Provide ongoing administrative support and progressively take on additional coordination tasks.
Salary: $1,000 USD
Job Type: Full-time, Fully Remote
This role is ideal for someone detail-oriented, highly organized, and with excellent communication skills who wants to grow in both customer support and administrative management within the solar industry.
Tipo de puesto: Tiempo completo
Idioma:
- ingles (Obligatorio)
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