Who we are...
At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.
We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.
Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.
We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.
Click here if you would like to find out more about Trustonic's culture code.
If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!
Job Description
A bit about the team and what you'll deliver...
We are looking for a Director of Client Success to join the team and lead our efforts in delivering exceptional outcomes for our clients. In this role, you will be responsible for mentoring a team of Account Managers and Director, developing and executing client success strategies to drive retention, expansion, and satisfaction. You will own the post-sale client lifecycle—including onboarding, adoption, renewal, upsell, and cross-sell—and act as the voice of the customer to influence our product, marketing, and sales strategies. Partnering with the Chief Revenue Officer, you will align client success initiatives with overall revenue goals, establish scalable processes and KPIs, and build strong executive-level relationships with strategic accounts globally.
As the Director of Client Success your main responsibilities will include:
Define and implement a scalable client success framework aligned with company growth objectives
Drive key customer metrics including NPS, retention, health scores, and expansion revenue
Lead strategic account planning and execution, with a focus on value delivery and long-term engagement
Identify and pursue upsell and cross-sell opportunities within existing accounts
Collaborate cross-functionally with Sales, Product, and Marketing to ensure a seamless customer journey
Oversee the use and optimization of tools and systems (e.g., Salesforce, Tableau) to support client success and operational efficiency
Monitor and report on KPIs and business outcomes to drive performance and scalability
Recruit, coach, and develop a high-performing team of Account Directors and Managers
Set clear performance metrics and development plans to support team growth and success
Align client success strategies with overall revenue goals and business development efforts across the Americas region
Who you are...
As the Director of Customer Success you are/have:
- Strategic thinker with a hands-on, execution-oriented mindset
- Customer-obsessed and results-driven
- Entrepreneurial, adaptable, and resilient in a fast-paced environment
- Strong collaborator with cross-functional leadership experience
- High integrity, transparency, and professionalism
What makes you, you...
As the Director of Customer Success you have the following:
Skills
- Executive presence and ability to influence at C-level
- Excellent communication, negotiation, and stakeholder management skills
- Data-driven mindset with experience using CRM and CS platforms
- Strong sales and refined negotiation skills with the ability to deepen relationships, assess partnership viability, work through deal cycles and close complex deals
- Ability to deliver engaging presentations
- Sensitivity across cultures and maturity to deal with customers from varied cultural backgrounds
Experience
- Strong track record of success in a senior sales leadership role in high-growth software environments
- Successfully built, scaled, and led high-performing sales and business development teams
- Strong experience in consultative sales and possess the ability to prospect and manage senior-level relationships
- Strong domain expertise in Mobility, Security, and also the device & app protection space.
- Proven track record of successfully managing direct sales & indirect sales (resellers/partners)
- Significant demonstrated years of sales experience at software/SaaS technology companies
- Experienced in building & leading sales teams in the successful attainment of sales targets, revenue generation and territory development
Knowledge
- Must have a strong understanding of mobile device ecosystem (OEMs), service providers, and mobile app protection
- Must have knowledge of the geography and local business logic in the industry
- Strong understanding of the hardware and software security, telecoms eco-system is a must have
Qualifications
- Degree, MBA or relevant experience
Additional Information
#LI-Hybrid
Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.
