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Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
This position is based at the Bogota Airport, in Colombia.
Job overview and responsibilities
Responsible for day to day operational, financial and personnel performance of assigned international outstation. Establishes or implements goals and standards to maintain and control operational integrity, service levels, costs, and safety requirements. This includes host government specific security checkpoint and baggage screening requirements in accordance with U.S. TSA security directives, mandates and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing, and training needs to achieve station operational goals. Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAA.
- Responsible for day-to-day operational performance of assigned international outstation
- Maintains a safe, clean and reliable operation
- Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups
- Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
- Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
- Responsible for compliance with Stations controls and Internal Audit standards
- Manages the station budget, staffing forecasts and resource requirements
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
- Manage vendor service contracts as required
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
- University degree or relevant experience
- 2-4 yrs of relevant management experience in Airport Services environment or equivalent experience
- Knowledge of airport operations to include hub operations, terminal / ramp operations and ATO, and related technology
- Ability to work in a dynamic, fast paced operational environment
- Knowledge of station controls and Internal Audit standards
- Analytical thinking, goal-directed leadership and service-oriented performance
- Knowledge of operational corporate policies and procedures
- Strong communication and interpersonal skills
- Demonstrated ability to develop and motivate personnel
- Strong problem-solving skills and drive for excellence
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
- Some travel for training and meetings
- Must be legally authorized to work in Colombia for any employer without sponsorship
- Must be fluent in English and Spanish (written and spoken)
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
