As an Operations Support, you will be involved in quoting and rate management and providing accurate and timely freight quotes (LTL, FTL, Intermodal, etc.).
Some of your responsibilities are but are not limited to:
- Assist in booking freight loads and coordinating accurate pickup and delivery times, ensuring timely and efficient execution of load plans while minimizing disruptions.
- Collect, verify, and submit all required shipping documentation, including Bills of Lading (BOLs), invoices, and proof of delivery. Meanwhile, maintain organised and accurate records for compliance and audit purposes.
- Regularly update internal systems (TMS/CRM) with real-time status changes, shipment milestones, and any unforeseen delays.
- Coordinate directly with carriers to obtain ETAs, provide shipment updates, and follow up on service performance.
- Act as the primary point of contact for customers regarding active shipments and last-minute changes.
- Proactively escalate and resolve any delays, accessorial charges, or documentation discrepancies.
- Maintain up-to-date shipment history and customer account details in transportation and CRM systems.
Minimum requirements:
- Studies: International Business, Business Administration, Foreign Languages, Logistics, Accounting, Finance, or an administration-related Degree.
- Experience: At least 3 years of experience in logistics, freight brokerage, or supply chain operations
- Language: Good English skills. B2+ or higher is preferred.
Perks:
- Schedule: Monday to Friday 7am to 4pm Following the US Calendar.
- Contract: Indefinite term contract.
- Location: On-site Wework Santafe (Wednesday from home after trial period)
- Salary: $3.500.000 Cop.
Job Type: Full-time
Language:
- english (Required)
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