Purpose
As a business application support for the ERPs of the Group, you are a true referent for the Business teams on Microsoft D365 ERP and other business applications.
Key Missions
- Provide support of ERP users and participate in the evolutionary and corrective maintenance of the existing business applications.
- Managing incident tickets and requests and ensuring comprehensive database of queries and resolutions is kept up to date.
- Identifying and resolving technical issues.
- Delivering regular and customized training to key user teams within the business.
- Maintaining and updating technical documents and procedures.
- Assisting with systems integrations.
- Supporting ERP implementations on Microsoft D365 by training key-users, participating in UAT tests.
- Participating to return of experience based on support provided and developing long term and robust solutions
- Turn towards integration to ensure accurate end to end process
Requirements
- Fluent English (C1) must have for direct report
- You have proven experience with Microsoft D365 ERP for at least 3 years.
- Significant experience with D365 manufacturing modules, skilled on accounting, AP/AR area, fixed assets, inventory and controlling
- Good understanding of the end to end supply chain flow, covering manufacturing, procurement, logistics and sales order management
- Absolutely working on several D365 modules according to the functional scope described (knowing purchasing area would be a plus)
- Ability to work on complex architecture and interfaces landscape (connection with MES, etc…)
- Good verbal and written communication skills.
- Business process-oriented mindset.
- Listening ability and patience.
- Preferred customer service and relationship management experience.
- Ability to travel for training to Colombia
- Nice to have: Portuguese language
We Offer
- Competitive monthly base salary
- 30-day Christmas bonus.
- 15-day vacation after completing your first year of employment.
- Food vouchers worth 10% of your base salary per month
- 25% vacation bonus.
- Major medical, dental and vision insurance for you and your immediate family members
- Life insurance.
- Saving fund 10%
- Courses and certifications
- Remote work
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