Partnership Management Analyst II

Partnerships Management Analyst II

Remote - Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

The Anthology Partner Program is a differentiator in that it provides an ecosystem that enables our customers with a richer, more engaging educational experience for both learners and educators, no matter what their unique needs may be.

As Partnerships Management Analyst, you will play a pivotal role in crafting, launching, and delivering Anthology Partner solutions in the Education Technology space. You will be a key contributor in delivering Partner needs and in the orchestration of program services. You’ll develop an understanding of our products and Partner needs, as well as build an awareness of market opportunities and competitive threats and positioning. You’ll apply this knowledge to build excitement that drives Anthology Partners through engagement journeys.

Specific responsibilities will include:

• Managing a portfolio of Partner accounts at different stages within their lifecycle and maintaining ongoing engagements with prioritized Partners
• Creating Partner account plans to provide additional recommendations that will benefit the Partner’s investment in Anthology
• Keeping partner financial records current and accurate for invoicing and payment purposes
• Helping new Partners navigate through their initial onboarding and fulfillment of program services
• Tracking and managing Partner satisfaction by monitoring Partner usage data, health indicators, and potential growth opportunities and translating into strategies for success
• Acting as a subject matter expert, providing Partners with insights and structured guidance for leveraging the full scope of opportunities to access the Anthology ecosystem
• Fostering relationships and collaborating with cross-functional internal teams (Product Management, Product Development, Finance) to ensure Partners achieve their business objectives
• Managing day-to-day relationships with Partners, developing an understanding of their products, services, and strategies to help Partners develop their product, sales, marketing, and delivery capabilities in line with Anthology's strategy
• Presenting to stakeholders at all levels of the organization including technical experts, business owners and executive level staff
• Demonstrating the ability to demo Partner technology to internal and external customers
• Building and maintaining strong relationships with a diverse set of internal and Partner constituencies
• In coordination with Partner Marketing, creating and managing measurable, market-driven campaigns leveraging all relevant elements of the marketing mix including public relations, social media, events, online marketing, direct marketing, and customer programs
• Working alongside the Finance team, being accountable for creating, upholding, and managing reporting processes and measurable KPIs to monitor invoicing details, track payment statuses, and support leadership reporting
• Capturing and integrating key performance indicators (KPIs) to measure operational effectiveness and return on investment (ROI) for Partner marketing solutions
• Assisting in the development and dissemination of third-party product sales process guides and tools, creating communication assets and communication planning and execution
• Advising sales team for policy and procedure compliance while partnering with Order Management and Invoicing Ops for policy and procedure compliance
• Working with your manager to improve processes through automation, improved tools, communication with customers and internal organizations, and more
• This role requires approximately 10% travel

The Candidate:

Required skills/qualifications:

• Bachelor’s degree or equivalent experience
• 2-5 years of prior relevant experience
• Fluency in written and spoken English at CEF B2 level or above
• Ability to multi-task
• Ability to prioritize and delegate in a resource constrained environment and re-prioritize resources rapidly
• Quick thinker, calm in tough situations, adept at problem resolution
• Ability to think strategically while managing multiple projects and Partners
• Ability to manage Partner expectations and work effectively with cross-functional teams
• Ability to work collaboratively with outside departments to reach common company goals
• Enjoys working with different types of personalities and skill levels
• Previous experience in effective account management with strong customer-centric orientation
• Demonstrated excellent interpersonal skills; ability to communicate effectively with a variety of internal and external audiences
• Computer proficiency, including full command of Microsoft Office applications (MS Word, PowerPoint, and Excel), Salesforce, and other applications utilized for position
• Ability to exercise discretion, creative decision-making, and independent good judgment
• Ability to quickly adapt to specific Partner needs and think independently, addressing unique customer issues
• Comfort and proficiency with managing conflict and working with diverse populations
• Demonstrated ability to act as advocate for Partners

Preferred skills/qualifications:

• Related experience in account management and customer support and retention
• Prior relationship management experience, preferably in a B2B SaaS organization
• Previous experience in a SaaS company
• Strong organizational skills, being able to effectively organize information, insights, and documentation
• Previous data management experience
• Experience in using Business Intelligence (BI) tools (such as Power BI) to create compelling visuals and reports.
• Fluency in multiple languages

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.