Join Our Dynamic Immigration Law Firm as a Rockstar Intake Specialist!
About Us:
We are a dynamic immigration law firm with a global presence, dedicated to reuniting families and making dreams come true through family-based immigration. Our mission is to guide individuals and families on their journey to the United States, and now we're searching for a Rockstar Intake Specialist to be the first voice our clients hear as they take the first step toward their new life.
Why This Role is Exciting:
As an Intake Specialist, you'll play a pivotal role in our clients' journey. You'll be more than just the first point of contact—you’ll be the one who sets the tone for their entire experience with us. This role is all about making a positive impact, qualifying clients to ensure they're ready to meet with our expert attorneys, and being a vital part of their path to achieving the American dream.
What You'll Do:
- Be the First Impression: Handle inbound and outbound calls with warmth, professionalism, and a positive attitude, making every client feel valued and heard.
- Qualify Clients: Listen carefully to client inquiries, gather essential information, and determine their eligibility for our services, ensuring they're ready for their consultation with our attorneys.
- Document with Precision: Keep detailed, organized notes on every client interaction to ensure smooth and clear communication throughout the process.
- Master Scheduling: Efficiently manage and schedule client appointments, optimizing our booking system to provide the best service.
- Collaborate & Coordinate: Work closely with our legal team to ensure a seamless handoff of qualified clients for their consultations.
- Stay Informed: Continuously update your knowledge of immigration services and processes so you can provide accurate and helpful information to our clients.
- Support the Team: Provide essential administrative support to help keep our remote office running smoothly and efficiently.
What We're Looking For:
- Language Skills: Fluency in English and Spanish (both written and spoken) is a MUST!
- Customer Service Experience: Previous experience in customer service is highly valued, but your positive attitude and willingness to learn are most important.
- Sales & Call Center Experience: These are great bonuses but not required.
- Empathy & Patience: You naturally understand and address client needs with compassion and care.
- Communication Skills: You excel in both verbal and written communication, with exceptional phone etiquette.
- Eagerness to Learn: You're excited to grow your skills and take on new challenges.
Requirement:
- Reliable high-speed internet connection
- Personal laptop or computer
- Quality headset for clear communication
What's In It For You:
- Competitive Monthly Salary: Starting at $650 USD with bonuses.
- Paid Time Off & U.S. Federal Holidays: Because your well-being matters.
- Career Growth Opportunities: We're committed to helping you develop and succeed.
- Remote Work Flexibility: Enjoy the freedom to work from anywhere.
- A Diverse, Multicultural Team: Be part of a team that values and celebrates diversity.
- Regular Performance Evaluations: We provide feedback to help you excel.
- And More: Additional benefits to make this role even more rewarding.
Ready to Make a Difference?
If you're a motivated individual with a passion for helping others and you want to be the first friendly voice our clients hear, we want to hear from you! Apply now and be a part of a team that's transforming lives.
We look forward to welcoming you to our team!
Job Type: Full-time
Application Question(s):
- Do you have your own laptop/computer?
- Do you have a high-speed internet connection?
Experience:
- Customer Service: 1 year (Preferred)
Language:
- English (Required)
- Spanish (Required)
