Senior Accounts Receivable Clerk

Job Summary

As a Sr. Accounts Receivable Clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. Your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. This position requires strong AR expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders.

Responsibilities

• Generate accurate and timely client invoices based on contract terms and billing schedules.
• Review and verify invoices for accuracy, completeness, and adherence to company policies.
• Coordinate with internal teams to obtain necessary information for invoicing.
• Address client inquiries related to invoices promptly and professionally.
• Monitor and manage outstanding receivables for multiple client accounts.
• Ensure timely and accurate application of payments received.
• Investigate and resolve discrepancies or issues related to payments and client accounts.
• As a subject matter expert, provide support and coaching to the more junior AR clerks with inquiries related to the AR process
• Follow up with clients on overdue payments through calls, emails, or other communication channels.
• Maintain accurate records of client payments, adjustments, and collection activities.
• Collaborate with clients to establish and communicate payment terms and schedules.
• Monitor and analyze cash flow trends and aging reports to identify potential collection issues.
• Recommend and implement strategies to improve cash flow and reduce delinquency rates.
• Properly prepare needed financial and operational reports for all transactional activities, as required and in accordance with client procedures.
• Build and maintain positive relationships with clients to ensure timely and accurate payments.
• Address client inquiries and resolve issues related to billing and collections.
• Work closely with internal teams to ensure effective coordination and communication.
• Continuously evaluate and streamline accounts receivable processes to improve efficiency and accuracy.
• Prepare and review documentation to support internal and external audits, as required.
• Participate in client Service Delivery Reviews (weekly, monthly, quarterly, annually, etc.) Work with the Quality Audit Team to increase performance and efficiency of BPO operations.

Skills and Experience

General Requirements

• Bachelor's degree in accounting, finance, business administration, or a related field. Equivalent work experience may be considered.
• Significant experience (3+ years) in accounts receivable or a similar finance role, with progressive responsibilities.
• Extensive knowledge of accounts receivable principles, practices, and procedures.
• Proficient in using accounting software and ERP systems, with Intermediate/advanced Excel skills.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of basic accounting principles and practices.
• Familiarity with relevant laws, regulations, and compliance requirements.
• Ability to handle confidential information with discretion and integrity.