Requisition ID: 232142
We are committed to investing in our employees and helping you continue your career at ScotiaGBS
Purpose
Contributes to the overall success of the Executive Administration and Project Support team within HR Services Operations in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
Employee Experience and Advisory: Provide expert guidance to both managers and employees on the organizational structure management and employee life cycle management / changes and foster an environment of positive employee Experience- Talent Management Collaboration: Collaborate and contribute to the design and implementation of training and career development initiatives for the HR Data Management advisors and consultants that align with the Global HR Services Operations direction.
Effective HR Information Oversight: Oversee the organization's HR information systems to ensure the accuracy and integrity of employee records, supporting informed decision-making across various HR functions.
- Insightful Performance Evaluation: Review and assess employee performance through Internal HR Data Management Service Quality process to offer valuable insights that drive employee growth, development, and improved overall team effectiveness.
Tailored HR Support (Project and Initiatives): Collaborate with HRBPs to implement customized HR support strategies related to Organization Structure changes that are responsive to the unique needs of different business lines, ensuring alignment with overarching HR goals / HR Data Management practices.
- Process Enhancement for Project Success: Identify opportunities for enhancing HR processes, supporting project objectives through improved efficiency and effectiveness, and contributing to overall department success.
Resolution of Complex Inquiries: Offer expert assistance in resolving intricate employee inquiries while also providing overflow support to maintain smooth HR operations.
- Adherence Monitoring and Process Oversight: Monitor change processes, ensuring strict adherence to established standards and SLAs, thereby maintaining the integrity and efficiency of HR operations.
Operational Improvement Leadership: Drive the identification and implementation of operational enhancements within HR processes, presenting thoughtful recommendations to management to optimize overall HR Data Management team performance.
- Code of Conduct: Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Reporting Relationships
Primary Manager: Manager, HR Data Management
Dimensions
Manages support of HR Systems including: Case Management Systems, Payroll, me@Scotiabank- Operates independently day-to-day
- Significant volume of transactions
- Services a global community and responds within SLAs timeframe
- Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedules (EST)
- Acts as escalation point for any complex projects
Education / Experience / Other Information
Post-Secondary Degree in Human Resources or Business or pursuing an education in a related field.- Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat.
- Relevant experience in resolving customer service requests.
- Knowledge of employee data administration and end-to-end processes.
- Deep understanding and knowledge of Bank policies and procedures.
- Strong knowledge of organizational structure and complexity.
- Proven teamwork capabilities; strong relationship management and interpersonal skills.
- Attentive to details and deadlines; ability to manage multiple priorities.
- Experience with transaction processing and data management.
- Experience in conflict/issue resolution.
Working Conditions
- Work in a standard office-based environment; non-standard hours are a common occurrence.
Location(s): Colombia : Bogota : Bogota
Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.
At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.
