Job Summary
Are you a detail-oriented professional with a passion for benefits analysis and problem-solving? Join our dynamic team as a Senior Benefits Analyst (Tier 2) and play a key role in ensuring the accuracy and integrity of our benefits processes.
We’re a team that values collaboration, innovation, and continuous improvement. If you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you!
About the Role
As a Senior Benefits Analyst (Tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. You’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service.
Responsibilities
- Investigate and resolve benefit variances documented in our CRM system (Client Space)
- Build and maintain strong relationships with benefit carriers for efficient issue resolution
- Collaborate with Benefits Accounting and Operations teams to ensure seamless communication
- Own the resolution process for benefit reconciliation discrepancies
- Conduct detailed audits of benefit plans as needed
- Recommend process improvements to management
- Maintain accurate documentation in line with records retention policies
Skills and Experience
Qualifications
Bachelor’s degree preferred (or equivalent experience)
2+ years in a benefits-related role, with experience supporting U.S.-based clients
Prior experience in a PEO environment, especially in Benefits or Accounting, is a plus
Skills & Competencies
Advanced level of English – C1
Proficiency in Microsoft Office, intermediate Excel skills
Strong knowledge of benefit plans and carrier invoicing
Excellent interpersonal and communication skills
Ability to manage sensitive client situations with professionalism
High level of confidentiality and discretion
Strong multitasking and prioritization abilities
