Senior IT Support Engineer

About us:

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

8am is hiring a Senior IT Support Engineer to work in our IT team. We are looking for someone who can diagnose, troubleshoot, and resolve internal issues. In addition, we need someone who can collaborate with teams to actively advocate for fixes and improvements to make user experience more successful.

What You'll Do:

• Provide problem solving & support
• Lead daily onsite and remote IT support for employees, ensuring timely issue resolution.
• Serve as lead SaaS platforms like Okta, Google Workspace, Zoom, Zscaler, Kandji & Intune
• Troubleshoot Hardware/Software issues and manage inventory & asset tracking.
• Handle Windows and MaxOS virtualization
• Identify recurring user issues and document solutions.
• Collaboration & Communication
• Communicate effectively with employees and stakeholders, maintaining a customer-first mindset.
• Deliver premium support for senior leadership and critical meetings.
• Mentor and coach team members on technical challenges.
• Innovation & Efficiency
• Experience with automation tools.
• Proactively identify opportunities to enrich team and user productivity.
• Develop knowledge based articles and promote best practices.
• Assist with assigned IT Projects.
• Lifecycle Management
• Support employee lifecycle processes such as onboarding and offboarding efforts.
• Infrastructure & Maintenance
• Manage video conferencing systems, live events, zoom rooms, printers, and digital signage in corporate environments.
• Project & Time management
• Proven ability to multitask and manage multiple projects simultaneously.
• Strong prioritization skills with attention to detail and accuracy.

About You:

• Bachelor's Degree in Computer Science or equivalent
• Strong problem solving and decision-making ability
• Familiarity with the payment industry, including best practices, solutions, and technologies
• Experience creating and forming relationships with customers
• 6+ years experience Mac and PC support
• 4+ years of experience with SSO(Okta), MDM(Kandji/Intune) and google workspace
• 3+ Years managing user/rolebased access in SaaS environments
• Hands on experience with Zoom (including Zoom Phone/Contact Center)
• Fluent in Spanish; Fluent in English
• You are based in either Bogota or Medellin with the ability to work in an office 3x/week
• You are able to travel to either Bogota or Medellin as needed

Why 8am

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here's how we support our 8Team:

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don't just offer benefits—we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Security advisory

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.