At Softgic, we work with the most talented people—those who create, who love what they do, and who bring 100% attitude—because that’s our #Coolture. Join our mission to make life easier through technology and become part of our team as a Tech Support Engineer (PHP).
COP 9.5M - 10M/month.
Location:
Remote (for Colombia residents).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
- You have 2+ years of experience in technical support.
- You are proficient in Linux operating system, SQL, Troubleshooting, and PHP.
- English - Native or fully fluent.
- Act as the primary technical contact for support cases.
- Manage the entire case lifecycle, from intake to resolution.
- Troubleshoot application behavior, data issues, configurations, and integrations.
- Provide consistent updates and communication to customers.
- Document case findings for internal knowledge sharing.
- Identify recurring issues to help improve efficiency and reduce case volume.
- Ensure service level agreements (SLAs) are met with speed and accuracy.
- Escalate complex issues when deeper technical expertise is needed.
- Promote a culture of ownership, accountability, and quality support delivery.
Requirements
- 2–4 years of experience in technical support, systems support, or application support engineering.
- Working knowledge of PHP and SQL, with the ability to debug and interpret code and queries.
- Ability to read and understand JavaScript in a support/troubleshooting context.
- Comfortable using Linux-based systems and the command-line interface.
- Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application fundamentals.
- Familiarity with REST and SOAP APIs, browser developer tools, and log interpretation.
- Experience supporting CRM platforms (SugarCRM strongly preferred).
- Strong communication skills and a customer-focused mindset.
- Proven ability to manage workload with ownership, structure, and attention to detail.
- English level B2+ or higher.
- Experience supporting SaaS applications.
- Familiarity with HubSpot, Salesforce.
- Experience with CRM customization, configuration, or integration.
- SugarCRM certification or other relevant technical credentials.
- Experience contributing to internal documentation and case deflection strategies.
- Knowledge of Oracle, Microsoft SQL Server (MsSQL), and Microsoft IIS.
Benefits
- We're certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
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