We’ve signed up to an ambitious journey. Join us!
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
UX Research at Arrive focuses on fueling a customer-centric approach throughout product development. We seek to deeply understand the needs and experiences of our users, lead product discovery and validate solutions. Through insights we empower product teams and leadership to make better decisions for design, development and strategy. We thus play a vital role towards our mission to ‘Together make cities more liveable’.
You’ll be part of a small and agile team that works across business units and product spaces. In particular, your work will focus on our Parking business unit. You’ll work with product teams to drive user-centricity and innovation in the space of parking apps and parking management for drivers, cities and private parking operators.
How to make an impact
Conducting qualitative & quantitative research using a variety of methods
Triangulating research findings with other data sources from within the company to build holistic insights to influence decisions and strategies
Partnering with designers and product managers to translate findings into ideas and actions
Consulting with product teams to understand research needs and create tactical research roadmaps
Leveraging AI across the research lifecycle to accelerate our efforts to understand customers and users
About you
Solid experience in designing and conducting qualitative research studies using a variety of methods (such as interviews, diary studies, online usability tests, focus groups)
Experience in conducting quantitative research projects (survey design & analysis, combination of perception and behavioral data)
Strong communication skills and the ability to present insights in an engaging way to product teams and product leadership
Experience balancing multiple concurring research projects focused on creating impact
Experience in storytelling and framework creation as means to communicate insights
Your background
We don’t think one size fits all, but a successful candidate might have the following:
University degree in Human-Computer Interaction, Psychology, Anthropology, Sociology or related field
Minimum of 2 years working as UX or user researcher
Strong understanding of product development process and how research fits into the process
Fluency in English is required for this position.
This role is based in Colombia. We offer the opportunity for a hybrid office/remote setup.
About us
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more liveable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
