- Customer Relationship Management: The Account Manager serves as the primary point of contact for assigned accounts, ensuring strong, trust-based relationships.
- Onboarding & Training: The Account Manager leads customer onboarding, configuration, and training to ensure successful deployment and adoption of Tabi Connect’s Rate Management System.
- Product Adoption: Proactively drive usage and ensure customers are leveraging key features to meet their business goals.
- Support & Conflict Resolution: Collaborate with internal teams to resolve customer issues quickly and effectively.
- Retention & Renewals: Monitor account health, identify risk factors, proactively manage churn risk and implement strategies to retain clients and secure renewals.
- Upsell & Expansion: Identify opportunities & strategies to expand account through upselling additional features, processes and potential custom solutions for each account.
- CRM Management: Maintain accurate and up-to-date information with the CRM system, ensuring all interactions, communication ,activities, onboarding and post go-live details are properly documented. Monitor and manage the full customer lifecycle, from onboarding to renewal and expansion opportunities. Identify inactive, at risk and unresponsive accounts and take proactive steps to re-engage customers.
- Feedback Loop: Collect and communicate customer feedback to product team for roadmap and improve user experience.
- Reporting: Track and report on KPIs including usage metrics, churn risk, CSAT, and account growth.
Salario: $5,000,000 COP. + USD Commission Plan
Job Type: Full-time