Description:
Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.
We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
As an Account Manager you will be responsible for building and maintaining strong client relationships, ensuring customer satisfaction, and driving business growth. You will act as the main point of contact for clients, managing day-to-day communications, understanding their needs, and providing tailored solutions. This role also involves overseeing account performance, identifying opportunities for upselling or cross-selling, and collaborating with internal teams to ensure seamless service delivery.
Account Manager responsibilities are, but not limited to:
- Act as the primary point of contact for assigned accounts, managing day-to-day communication and providing timely service updates.
- Oversee and track active shipments to ensure on-time pickups and deliveries, proactively addressing any service issues.
- Provide accurate rate quotes, shipment options, and tailored service recommendations to meet customer needs.
- Monitor key performance metrics (OTD, claims, margins) and lead service recovery actions when necessary.
- Identify opportunities to expand existing accounts through additional lanes, service offerings, or value-added solutions.
- Collaborate closely with carrier sales and operations teams to guarantee service quality and seamless execution.
- Maintain up-to-date documentation and account information in the CRM and TMS systems.
- Participate in customer business reviews and weekly updates to strengthen relationships and drive account growth.
Requirements:
What would help you succeed:
- Believe and love what you do.
- Sense of Urgency.
- Discipline.
- Responsible.
- Good customer service skills.
Minimum requirements:
Studies: High School Degree is required. Bachelor's degree International Business, Business Administration, or Logistics related.
Experience: Minimum of 2 years of experience in logistics, transportation, or freight brokerage, with solid knowledge of FTL, LTL, and expedited freight operations. Demonstrated ability to manage customer relationships effectively and resolve service issues, ensuring high levels of client satisfaction.
Language: Good English skills. B2+ or Higher is preferred.
Perks:
Contract: Indefinite term contract.
Location: Remote in Colombia
Salary: $4,620,000 cop
Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?