BD Farmer

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

The primary function of the Sr BD Farmer is to develop and maintain a portfolio of key accounts to excel within the DiDi Food platform. An Account Manager should seek a win-win collaboration for all involved parties to achieve profitable growth for DiDi and our business partners. The Account Manager must gain a good understanding of the business, becoming an advisor to our business partners, contributing strategically to improving their performance. Through excellent customer service, they aim to maintain successful long-term business relationships.

Role Responsibilities

• The primary point of contact with key accounts in your portfolio, ensuring close and continuous engagement with our business partners to provide strategic insight, address their inquiries, and jointly design robust action plans for growth and the best user experience on the app
• Analyzing data and developing a profound understanding of allied business dynamics and behaviors to design, plan, and advocate for the implementation of data-driven business strategies, focusing on increasing current business participation and retention
•  Building and fostering a long-term relationship based on trust and a win-win mindset.
•  Leading weekly reviews and monthly strategic meetings with Top Tier businesses in your region to develop and maintain trusted strategic relationships with partners and achieve organic growth and long-term company goals
• Make sure our partners are operating within the minimum accepted operational metrics and KPI´s

Role Qualifications

• University degree in business administration, engineering, marketing, international business, or related fields
• 3 or more years of experience in key account management and consultative selling
• The ability and flexibility to adapt and learn, working in a fast-paced, ever-changing startup environment with challenging goals
• Interpersonal Skills: Proven oral and written communication skills, with the ability to persuade and maintain constructive, assertive, collaborative, and cooperative working relationships with internal and external clients in multifunctional organizations
• Analytical skills, capable of diagnosing market trends and executing action plans
• Ability to understand DiDi's vision, strategy, structure, and KPIs and translate them into business plans
• Experience working with CRM tools for sales teams.
• Intermediate level of English proficiency
• Experience working in start-up environments or tech companies (Desired)
• Experience in retail or CPG companies, e-commerce oriented

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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