Svelte Training, a US company, who’s been around for more than 10 years is looking for excellent home based bilingual customer support agents.
Through the years, it has grown from a private fitness service into a global health, wellness, and media company that serves millions of clients worldwide. From health and fitness e-books to high-end supplements and skin care Svelte delivers products that help people live their best lives.
If you care about improving people’s lives and you love support, then you are in the right place.
Svelte is looking for Spanish Bilingual Customer Support Agents who act as the liaison between customer and company. The individual will answer questions and concerns via email and phone call.
The Agent will analyze and resolve customer inquiries (related to refunds, subscriptions, cancelation requests, download concerns or the orders status) and use the tools available to him/her to properly respond to the customers within a timely manner, offering a one time resolution to maximize customer satisfaction.
Success Criteria
The individual is a team player and takes pride in helping customers. They are patient, show empathy and understand the importance of effective communication.
The individual understands their customers’ needs and advocates for them when necessary. They are naturally solution oriented and eager to provide efficient and rapid answers with confidence and will ask for help, if necessary.
Qualifications
- Must have at least 1-2 years of customer support experience
- Good communication skills (written and verbal)
- Ability to multitask, prioritize, and manage time effectively
- Understand customer needs and answer accordingly
- Effective problem solving and decision making skills
- Adaptable using new platforms, protocols, and interfaces
- Previous work from home experience (preferred)
- Backup Wi-fi (high-speed internet)
- Backup Power
- Backup Device
Job Duties and Responsibilities
- Assist customers with queries related to orders, products, payments via Email/Phone
- Identify and assess users’ needs to achieve high satisfaction
- Maintaining a positive, empathic, and professional attitude towards users at all times.
- Communicate regularly with the rest of the team and management via Slack/Email
- Meet required targets and KPIs
- Convey solutions and ideas that can improve the Customer Service Experience
Note: Submit Resume in English
Job Types: Full-time, Permanent
Experience:
- English (Speaking): 1 year (Required)
- Bilingual Spanish/English CSR (Phone): 1 year (Required)
- QA/TL: 1 year (Preferred)
Language:
- English fluently (Required)
- Spanish fluently (Required)