Job title: Credit and Collection Sr Management (Portuguese Speaker)

• Location: Bogotá, Colombia

• Job type: Permanent, Full time

• Languages: Spanish, English and Portuguese

Our Team:

Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services.

With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:

• Customer Master Data, Pricing & Commercial conditions

• Order Management

• Credit Management

• Collections management

• Cash Application

• Claims & Disputes Management

• AR Monthly closing and Reporting

The purpose of this role is to:

• Deliver credit and receivables management services to SBS Latam as per their respective Service Level Agreements (SLAs)

• Manage incoming payments collections

• Manage Credit Assessments and Order Management

• Perform clearing of AR, analyse discrepancies, execute securitization program and factoring

• Review AR aging reports, perform collection & dunning, escalate & follow-up actions

• Address operational issues and follow through to resolution in an effective and timely manner

• Deliver operational KPIs and comply with Sanofi policies and guidelines

• Participate in continuous improvement initiatives

The Senior Analyst, Credit & Collections Management reports to Collections Management Team Lead and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.

Main responsibilities:

Operation

• Deliver collections management services to SBS Latam for Sanofi entities within SBS perimeter as per their respective Service Level Agreements

• • Review AR ageing reports

  • Perform collection & dunning

  • Determine appropriate escalations & follow-up actions as per defined process

  • Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

• Contribute to business and customer collection strategy reviews

• Execute in compliance with Sanofi policies and guidelines 

• Complete all activities as per the global Core Model and operational KPIs

• Develop expert-level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

• Pro-actively anticipate operational issues and coach analysts.

• Build, document and transfer EE Core Model process knowledge (Level 6/7) relating to collections management

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities

• Participate in process automation initiatives and ensure seamless adoption and transition

About you

·       Experience:

• Broad understanding of end-to-end customer invoice-to-cash process and activities (essential)

• Hands-on knowledge of collections & receivable activities (essential)

• Experience in working within a Business Services organization (advantageous)

• Good business acumen (advantageous)

• Strong problem solving, deductive and analytical skills (advantageous)

• Good and proven experience in Collections & Receivables Management preferably in an international multicultural environment (essential)

·       Soft skills:

• Ability to interact with internal and external clients in a professional manner (essential)

• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset (essential)

• Good communication skills (advantageous)

• Attentive to customer needs and feedback (advantageous)

• Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)

• Attentive to detail and works with precision (advantageous)

• Action oriented, delivery driven, change agent (advantageous)

• Role model / coach to junior analysts (advantageous)

·       Technical skills:

• Hands-on experience of SAP (essential) and other accounts receivable related IT tools (advantageous)

• Hands-on experience of Highradius (essential)

• Knowledge of Microsoft Office and expertise of MS Excel (essential)

·       Education: Graduate degree in accounting or finance (essential)

·       Languages: Advance in Portuguese and English (essential)

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