UnifyCX is growing and we are looking for Customer Rentention Agents to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location!
What Will You Do?
As a Retention Agent you will be responsible to build long-term relationships with customers. Your mission is to understand customers needs, to address concerns, and provide real value, all with the goal of turning potential cancellations into loyalty.
Key Requirements
- Proven experience in customer retention within the telecommunications sector
- Advanced English proficiency (C1 level )
- Strong communication and problem-solving skills
- A customer-first mindset and a goal-oriented attitude
Schedule: 8-hour shifts starting between 8:00 AM and 9:00 PM, Two days off per week
On-site position – Barranquilla, Colombia
Be part of a dynamic team, grow your career, and make an impact!
Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.